topic Re: Loss of connectivity in Belfast at a daily basis in Discussions & Feedback

Loss of connectivity in Belfast at a daily basis

Anonymous — Fri, 05 Jun 2015 10:34:19 GMT

Hello,

I am a pay as you go O2 user, and since last week, every day, from 11:00-16:00 approximately, there are signal problems in Belfast city center (BT1 4LS). I understand that this thing can happen, however it's been ongoing for several days and lasts several hours every day. It is becoming quite annoying that every day there is a mast problem here, as it says in the live coverage checker. Is there any particular reason this is happening in the same place every day for more than a week?

Thanks in advance

Vassilis

Re: Loss of connectivity in Belfast at a daily basis

Cleoriff — Fri, 05 Jun 2015 10:36:53 GMT

Possibly updating your service to 4G ?

Re: Loss of connectivity in Belfast at a daily basis

MI5 — Fri, 05 Jun 2015 10:38:42 GMT

Live results for Belfast, Belfast City, Northern Ireland, BT1 4LS

Sorry we're currently investigating reports that a phone mast in this area isn't working.
This means you might experience problems making calls, using the internet, or sending / receiving emails.
Updated 11:30 (refreshed hourly). Recent faults might not show yet.

Register for an update when this issue is resolved.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.
Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.
Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Good indoors and outdoors. Good for mobile broadband.

Re: Loss of connectivity in Belfast at a daily basis

Anonymous — Fri, 05 Jun 2015 10:39:05 GMT

I guess so, this was written last week, but this week it's just ''phone mast not working''. I think 4G has already come to Belfast a few months ago if I am right. And if you walk up some streets the signal gets back..Dunno.

Re: Loss of connectivity in Belfast at a daily basis

MI5 — Fri, 05 Jun 2015 10:40:00 GMT

Peak usage times will overload the working masts, hence you experiencing drop outs during those hours.

Re: Loss of connectivity in Belfast at a daily basis

Anonymous — Fri, 05 Jun 2015 10:40:05 GMT

Thanks MI5, I can see this at a daily basis for several hours.

Re: Loss of connectivity in Belfast at a daily basis

Anonymous — Fri, 05 Jun 2015 10:41:20 GMT

Yes but peak times have always existed however the problem is quite recent.

Re: Loss of connectivity in Belfast at a daily basis

perksie — Fri, 05 Jun 2015 11:46:27 GMT

If you go to http://status.o2.co.uk/ you can ask for a message to be sent when the problem is fixed.

Re: Loss of connectivity in Belfast at a daily basis

Anonymous — Fri, 05 Jun 2015 12:33:56 GMT

Yeap I know that, the point is that I just wanted to know why this problem happens every day for so many days.

Re: Loss of connectivity in Belfast at a daily basis

perksie — Fri, 05 Jun 2015 12:40:11 GMT

There is no other information that we can get access to, O2 don't give it out.

Re: Loss of connectivity in Belfast at a daily basis

jonsie — Fri, 05 Jun 2015 12:43:22 GMT

Office staff going home?

Re: Loss of connectivity in Belfast at a daily basis

MI5 — Fri, 05 Jun 2015 13:40:29 GMT

@Anonymous wrote:
Yes but peak times have always existed however the problem is quite recent.

Peak times would only be seen as a problem when another mast was faulty - If all masts are working OK it wouldn't be an issue.