topic Re: 'about you' is somebody else.. in Discussions & Feedback

'about you' is somebody else..

Anonymous — Fri, 05 Jun 2015 10:04:20 GMT

I noticed when topping up my mobile broadband it has all changed now and 8GB is available which is great. I want to top up but when I select the amount I want a box appears to the right with 'about you' written on top...but the name, email and number is not me! It is a polish person with a polish email and completely different number... I am afraid that if I top up the data will go to this person and it will be £26 down the drain. I really don't want to start getting involved with O2's customer support as I had lost most of my hair last time whilst pulling it out... Anybody help me please? Is it safe to topup? is this a known phenomenon? Thanks a lot

Re: 'about you' is somebody else..

Anonymous — Fri, 05 Jun 2015 10:19:21 GMT

I still suggest contacting cs as this sounds like an accounts issue

Re: 'about you' is somebody else..

MI5 — Fri, 05 Jun 2015 10:22:27 GMT

Definitely needs CS to look into this and I would suggest buying a voucher to top up for now until sorted.

Re: 'about you' is somebody else..

Cleoriff — Fri, 05 Jun 2015 10:24:17 GMT

This is definitely an account issue and something is wrong if it is showing another name. You need to contact CS asap to get this sorted

http://www.o2.co.uk/contactus

Re: 'about you' is somebody else..

Anonymous — Fri, 05 Jun 2015 11:14:46 GMT

Well I had to contact O2 through Tesco Customer Services as for some reason the 0344 number comes up with 'this number is not recognized' on my tesco phone...

The guy took all my details SIM, number etc and after speaking to somebody assured me it was 100% fine to top up and not to worry about it...so I topped up and everything was fine (except it said that my payment had not gone through when infact it had...and it was advertised as £13 but next to my plan is £15?!)...he said he had never seen this happen before and it was very odd.

Thanks for replys

Re: 'about you' is somebody else..

perksie — Fri, 05 Jun 2015 11:41:29 GMT

I think I would change my password for the account just in case.

Re: 'about you' is somebody else..

jonsie — Fri, 05 Jun 2015 12:27:29 GMT

There have been so many problems recently (ongoing) that I wonder how many others have this problem? Poland though, that's a bit extreme....