topic Re: giffgaff using 02 network in Discussions & Feedback

giffgaff using 02 network

Anonymous — Fri, 05 Jun 2015 05:52:38 GMT

my mate has been a giffgaff customer for a good year he is having problems topping up online with his voucher to ge all the extra talk time etc for his ten pound top up he is getting nothing but i have just learned that giffgaff are usng o2 as network provider which they kept that quiet dont even know if my mate knows he is using 02 signal.can my mate phone 02 customer service as a giffgaff network user and get 02 to sort his problem that he is having any feed back would be appreciated and if someone comes back with some knoledge on this very soon would also be apreciated thanks

Re: giffgaff using 02 network

Anonymous — Fri, 05 Jun 2015 06:15:17 GMT

Although giffgaff runs on the O2 network, and are in fact close partners of O2, they are actually run as two separate companies. So I'm afraid you'll have to direct your enquiry via their help & support pages:

https://www.giffgaff.com/support

Edit: there is a specific link relating to the use of vouchers:

Re: giffgaff using 02 network

Anonymous — Fri, 05 Jun 2015 06:51:18 GMT

cheers for the info ian going to have a look at the links thanks

Re: giffgaff using 02 network

Bambino — Fri, 05 Jun 2015 07:25:40 GMT

Kept it quiet? O2 OWNS GiffGaff.

http://en.wikipedia.org/wiki/Giffgaff

This is at the bottom of every page on the GiffGaff site:

giffgaff runs on the O2 network

Re: giffgaff using 02 network

MI5 — Fri, 05 Jun 2015 07:28:18 GMT

It's a common problem for gg top up vouchers to fail and usually if you keep trying they will go through eventually.

Re: giffgaff using 02 network

Anonymous — Fri, 05 Jun 2015 08:24:16 GMT

I thought it was common knowledge that O2 owned GiffGaff

Re: giffgaff using 02 network

jonsie — Fri, 05 Jun 2015 08:58:25 GMT

I thought it was also common knowledge that o2 won't help with giff gaff queries.

Re: giffgaff using 02 network

Cleoriff — Fri, 05 Jun 2015 09:17:20 GMT

Must admit, other than using the same network I have always seen them as seperate...as in O2 operate independently of Giffgaff and vice versa?

Re: giffgaff using 02 network

viridis — Fri, 05 Jun 2015 09:32:17 GMT

I just though everything in this thread was common knowledge.
But, O2 are a network?!?!?!

Re: giffgaff using 02 network

jonsie — Fri, 05 Jun 2015 09:37:26 GMT

@viridis wrote:
I just though everything in this thread was common knowledge.
But, O2 are a network?!?!?!

Allegedly. ....

Re: giffgaff using 02 network

Anonymous — Fri, 05 Jun 2015 10:21:21 GMT

I agree @ Cleoriff even though O2, GiffGaff & Tesco Mobile all use the O2 network, I still see them as three separate entities which is what they are

Re: giffgaff using 02 network

Anonymous — Sat, 08 Oct 2016 07:29:29 GMT

Just thought I'd remind everyone that Wikipedia can be updated and added to by ANYONE, is therefore an authority on absolutely nothing, and should only be used as a starting point followed by looking for facts. That's not to say that Bambino and Wikipedia are wrong in this instance, I've yet to check....!😷

Re: giffgaff using 02 network

adamtemp64 — Sat, 08 Oct 2016 07:54:12 GMT

Giffgaff is owned by Telefonica and runs on o2 fact

Re: giffgaff using 02 network

MI5 — Sat, 08 Oct 2016 08:17:30 GMT

@Anonymous wrote:
Just thought I'd remind everyone that Wikipedia can be updated and added to by ANYONE, is therefore an authority on absolutely nothing, and should only be used as a starting point followed by looking for facts. That's not to say that Bambino and Wikipedia are wrong in this instance, I've yet to check....!😷

Is there something you need help with?

Re: giffgaff using 02 network

jonsie — Sat, 08 Oct 2016 09:53:32 GMT

Yes Wikipedia can be updated by anyone but both they and @Bambino are correct.

Re: giffgaff using 02 network

Bambino — Sat, 08 Oct 2016 10:10:41 GMT

Thank you @jonsie, and @Anonymous, fyi, should you Google 'who owns giffgaff', the first thing you'll see is this:

Telefónica

Giffgaff (stylized "giffgaff") is a mobile telephone network running as a Mobile Virtual Network Operator (MVNO) using the United Kingdom O2 network. Owned by O2's owners Telefónica, Giffgaff was launched on 25 November 2009.

Re: giffgaff using 02 network

Anonymous — Sat, 08 Oct 2016 12:51:38 GMT

@Bambino and @jonsie - I was actually trying to point out that Wikipedia isn't a credible site to reference if the facts being presented are to be taken seriously. Unfortunately it seems I didn't actually get around to coming to the point (although I DID make it clear that it wasn't the content I took issue with Bambi), my bad and I apologise for the feathers I appear to have ruffled...😉

Re: giffgaff using 02 network

Bambino — Sat, 08 Oct 2016 12:58:27 GMT

No apology necessary @Anonymous. I understand what you mean about Wikipedia. I think we're all on the same page now. No feathers ruffled at all.:smileywink:

Re: giffgaff using 02 network

adamtemp64 — Sat, 08 Oct 2016 14:17:17 GMT

@Anonymous the issue I did have was the age of the thread you dug up (to make a point) It was 18 months old ! Hence my proof photo above ! Do not take offence but the regulars do know what we are talking about

Re: giffgaff using 02 network

Anonymous — Sun, 09 Oct 2016 12:24:27 GMT

Hahaha oh wow, ok can I please just repeat this upper case (not shouting, just more visible) to prevent further misreading, misunderstanding, or plain old cherry-picking? Here it comes...I NEVER ONCE SAID OR EVEN INTIMATED THAT ANYONE DIDN'T KNOW WHAT THEY WERE TALKING ABOUT OR WERE WRONG. I botched my first comment and clarified, expressed amusement and apologised in the second one. @adamtemp64, I didn't actually dig up an old thread to make a point, no offence but it's not much of a platform for axe-grinding! I was browsing aimlessly, killing time while my toddler napped in my lap, and felt the urge to comment.