topic O2 Customer Support in Discussions & Feedback

O2 Customer Support

Anonymous — Wed, 03 Jun 2015 07:23:33 GMT

What is it with O2 recently? 3 times now I have started chat sessions only to be disconnected due to "technical difficulties" before I have resolved my problem. They used to be so good but don't seem to care anymore.

Re: O2 Customer Support

MI5 — Wed, 03 Jun 2015 07:27:20 GMT

Try calling instead ?
http://www.o2.co.uk/contactus

Re: O2 Customer Support

Cleoriff — Wed, 03 Jun 2015 07:31:15 GMT

Hi @Anonymous

Welcome to the forum. Re Live chat, we have had a number of people complaining about being disconnected since O2 had the network outage last week. O2 are assuring us the service has returned to normal but many people are complaining it certainly has not.

Is there anything we can help with? As long as it isnt an account issue as we have no access to account details

Re: O2 Customer Support

gindygoo — Wed, 03 Jun 2015 08:59:48 GMT

Definitely call them, dial 202 but unless u call them super early it's a possible delay in answering. We usually suggest trying at 8:30am so as not to be on hold waiting for an answer!

Charlie.