topic Re: Contacting O2 in Discussions & Feedback

Contacting O2

Anonymous — Thu, 28 May 2015 15:08:19 GMT

Please help I need to speak to someone at O2 and have been ringing and ringing and there is no answer, I held on for over 20mins and that was from a landline. I cannot manage to get hold of anybody either online or on the phone.

Re: Contacting O2

Anonymous — Thu, 28 May 2015 15:13:55 GMT

I was on hold for 15 minutes too and then they cut me off before I even spoke to someone!

Re: Contacting O2

jonsie — Thu, 28 May 2015 15:17:52 GMT

I'm guessing they must be very busy with the recent problems. Best time to call is early morning. Anything we can help with?

Re: Contacting O2

PhoneChanger — Thu, 28 May 2015 15:18:14 GMT

Must be a busy day for them. The best times to contact them are usually first thing in the morning or anything before 16:00, usually after these times, once people have finished work the queues to get through will grow, and since this week is 1/2 term for many schools they could be seeing an increase in call volumes.

Re: Contacting O2

Anonymous — Thu, 28 May 2015 15:43:32 GMT

I have been trying to contact an "adviser" from my mobile for over half a hour My call is so important to o@ that I believe they must have all gone home. It is one of the lousiest services I have come across and believe it or not I was looking at renewing my contract!!! If they don't want customers just shut up shop. I cannot believe how long the queue must be ....................

Re: Contacting O2

Cleoriff — Thu, 28 May 2015 16:00:36 GMT

Have you tried all contact methods in this link

http://www.o2.co.uk/contactus Or you could dial 202 and press the option 'thinking of leaving us' ...that may get you answered more quickly

Re: Contacting O2

MI5 — Thu, 28 May 2015 16:05:38 GMT

We can advise you here as long as it's not something that needs specific access to your account.

Re: Contacting O2

Anonymous — Thu, 28 May 2015 16:21:41 GMT

I have been trying for 5 weeks now to get my own o2 mobile unlatched as I have moved to another svc provider! customer svc..... I think not, I have been emailed the sim unlock pin from a cust svc advisor.... not accepted, i emailed the person back, copied her manager in on sunday... guess what no reply!!! how do i get this sorted urgently????

Re: Contacting O2

Cleoriff — Thu, 28 May 2015 16:32:51 GMT

Try this if you are looking to get your Pac Code

http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/544270#U544270

Re: Contacting O2

MI5 — Thu, 28 May 2015 16:34:33 GMT

Are you sure 100% your mobile is locked to o2?
Usually when a code is rejected or not found we find the handset already unlocked.

Re: Contacting O2

Anonymous — Thu, 28 May 2015 18:12:19 GMT

Hi. I use the live chat now. Never get through on the phone. They are so helpful on chat and answer in seconds. No wAiting.

Re: Contacting O2

Cleoriff — Thu, 28 May 2015 18:25:20 GMT

@Anonymous wrote:
Hi. I use the live chat now. Never get through on the phone. They are so helpful on chat and answer in seconds. No wAiting.

Yes...we saw on your other post. Good for you. others can't connect..

Re: Contacting O2

Anonymous — Thu, 28 May 2015 21:45:57 GMT

thanks- I have had the pac code, I ported my number 5 weeks ago...that was the easy bit!!!.. I'm now wanting to use my phone with my new sim card from my new svc provider, that's the bit o2 are reluctant to do.... even though they have sent me a code that just doesn't work!

Re: Contacting O2

Cleoriff — Thu, 28 May 2015 21:54:03 GMT

You do know you have to use this PAC code within 30 days as it expires after that time?

Re: Contacting O2

Anonymous — Thu, 28 May 2015 23:02:25 GMT

I think you may need to get a new PAC code

Re: Contacting O2

jonsie — Fri, 29 May 2015 02:51:55 GMT

At this stage you need to contact the new service provider to see if the PAC has expired or whether there is a separate issue.

Re: Contacting O2

bidefordjohnboy — Sat, 30 May 2015 15:22:28 GMT

I have been trying to get an un-lock code from O2 since 7 May 2015. I have had three promises of action that has not happened. I am waiting for a fourth with my fingers crossed but not holding my breath. Why is O2 so bad at helping it's customers?

Re: Contacting O2

Anonymous — Sat, 30 May 2015 15:29:30 GMT

Hi @bidefordjohnboy

why haven't u got the code yet, what was the reason you were given?

Re: Contacting O2

MI5 — Sat, 30 May 2015 15:31:14 GMT

What phone is it and where did you get it from.
Have you also tried another network sim as it might not be locked at all...?

Re: Contacting O2

bidefordjohnboy — Sat, 30 May 2015 15:41:56 GMT

It seems O2 did not have the corrrect IMEI number although it is shown correctly on My O2 details