topic Re: 02 in Discussions & Feedback

02

Anonymous — Tue, 26 May 2015 21:24:27 GMT

I have never been part of a rubbish network, the data on my phone uses up witjin 2 days of having it , hardly any network coverage , customer service is like a non existent swiss army, bills heavy and i hardly use it, have told them i am partially sighted but fell on deaf ears , excuse the pun , gone back to ee where it is cheaper on payg and i get more service, suggest you do the same

Re: 02

MI5 — Tue, 26 May 2015 21:30:42 GMT

It won't do for everyone, but if it suits your needs, go for it.
Thanks for your concern though all the same....

Re: 02

Cleoriff — Tue, 26 May 2015 21:31:42 GMT

Sorry you felt the need to leave... but you have to go with the network that suits your needs best

Re: 02

Anonymous — Tue, 26 May 2015 21:55:35 GMT

Good luck on EE, and I don't mean that in a patronising way. PAYG gives you the freedom to try out other networks, but sometimes it's better to go back to what you're used to.

For some reason, I keep coming back to O2, so they must be doing something right, even if they are testing our patience at the moment

Re: 02

MI5 — Tue, 26 May 2015 22:06:23 GMT

I use O2, Three and EE and they all have their pros and cons - they all have occasional outages too

Re: 02

viridis — Tue, 26 May 2015 22:27:25 GMT

EE are a shambolic nightmare of a company who's telephone support staff are below adequate and openly LIE to customers.

Re: 02

jonsie — Wed, 27 May 2015 00:53:39 GMT

@Anonymous wrote:
I have never been part of a rubbish network, the data on my phone uses up witjin 2 days of having it , hardly any network coverage , customer service is like a non existent swiss army, bills heavy and i hardly use it, have told them i am partially sighted but fell on deaf ears , excuse the pun , gone back to ee where it is cheaper on payg and i get more service, suggest you do the same

Presumably you are near the end of your contract or sim only?

Re: 02

MI5 — Wed, 27 May 2015 09:52:37 GMT

I assumed PAYG?

Re: 02

Anonymous — Wed, 27 May 2015 12:14:24 GMT

viridis wrote:

"EE are a shambolic nightmare of a company who's telephone support staff are below adequate and openly LIE to customers."

I'm sure it'll improve once BT take over

Re: 02

viridis — Wed, 27 May 2015 12:18:18 GMT

BT are a shambolic nightmare of a company who's telephone support staff are below adequate and openly LIE to customers.

Re: 02

Cleoriff — Wed, 27 May 2015 12:23:06 GMT

@viridis wrote:
BT are a shambolic nightmare of a company who's telephone support staff are below adequate and openly LIE to customers.

I must be getting to know you well. I just KNEW you would reply with that...

Re: 02

Toby — Wed, 27 May 2015 13:10:28 GMT

Hi @Anonymous,

I'm Toby, the O2 Community Coordinator.

Sorry to hear you've had a bad time at O2. Feel free to send me a message with any specific events that swayed you, as I'll feed these back to the rest of the team so that improvements can be made.

Re: 02

jonsie — Wed, 27 May 2015 15:45:17 GMT

What's that flying up there.....