topic courtesy phone in Discussions & Feedback

courtesy phone

Anonymous — Tue, 26 May 2015 13:54:22 GMT

My phone Nokia lumia 925 with retail price £250 was send for repairs today from your store in Manchester's Trafford shopping centre. In replacement I was given Samsung E1200 with retail price £5 I had to leave £25 deposit for. Dont make sense to me and I think this is embarrassment for O2. I left constructive feedback with the customer assistant that was serving me but had no sympathies around my disappointment.

I am not happy as courtesy phone have no internet that is essential for my business. I think there should be some more reasonable approach.

Re: courtesy phone

MI5 — Tue, 26 May 2015 13:57:43 GMT

Standard. Many companies don't offer anything at all and it's your choice to accept it or not.
You can buy a cheap smartphone for £20 to see you through if you wish.

Re: courtesy phone

ewanrw — Tue, 26 May 2015 14:22:20 GMT

A number of years ago I worked in a highstreet store for a mobile network, and our store made the papers for giving out a courtesy handset before wiping off the previous recipients adult content. Funnily enough company policy on the type of courtesy phones available changed a couple of days later.

Although I note that Apple will sometimes offer "loaner" iPhones in certain circumstances.

ewan

Re: courtesy phone

Anonymous — Tue, 26 May 2015 14:47:03 GMT

I had to do that when my phone was sent for repairs.

The phone was decent but I wouldnt want to use it 24/7. I got my desposit back and phone looks like new.

Re: courtesy phone

Cleoriff — Tue, 26 May 2015 20:28:03 GMT

I think @Anonymous was under the impression he was speaking to O2 customer services....

Re: courtesy phone

Anonymous — Tue, 26 May 2015 20:52:04 GMT

Common practice across the networks - a few years ago on 3 my Galaxy S2 went in for repair and I was given a coal powered replacement that I also had to lodge a 25 quid deposit for the privilege of using.

Re: courtesy phone

Cleoriff — Tue, 26 May 2015 21:03:59 GMT

@Anonymous wrote:
Common practice across the networks - a few years ago on 3 my Galaxy S2 went in for repair and I was given a coal powered replacement that I also had to lodge a 25 quid deposit for the privilege of using.

Coal powered....Blimey...

Re: courtesy phone

Anonymous — Wed, 27 May 2015 08:04:44 GMT

I think it is wrong to think that companies can charge customers 5 times deposit of actual product price(used product) I would assume that varanty should cover the coasts of a courtesy phone with basic options like internet/camera that are essential today.

Re: courtesy phone

Cleoriff — Wed, 27 May 2015 08:24:04 GMT

I think there are some insurance policies that cover a decent courtesy phone....but I would imagine if companies provided a good smartphone as custom and practice they would need to charge a lot more than a £25 deposit?

Re: courtesy phone

Anonymous — Wed, 27 May 2015 08:28:07 GMT

this was the attitude I was given by the customer assistant and it still sounds as stupid. I wouldn't mind getting £20 smartphone as courtesy and leave £25 deposit for it. why would I buy a new phone if I have waranty? courtesy meaning polite this is more f y

Re: courtesy phone

MI5 — Wed, 27 May 2015 09:41:57 GMT

I don't make the rules mate, I just have to follow them like yourself, but I do keep a spare phone "just in case"

Re: courtesy phone

Anonymous — Wed, 27 May 2015 15:35:50 GMT

Also you could have a back up payg phone on a different network if your network goes down for whatever reason

Re: courtesy phone

jonsie — Wed, 27 May 2015 15:41:45 GMT

I have a drawer full of spare phones, Send me a tenner deposit mate....

Re: courtesy phone

Anonymous — Wed, 27 May 2015 15:45:05 GMT

I'll have your S3 mate

Re: courtesy phone

jonsie — Wed, 27 May 2015 15:49:57 GMT

@Anonymous wrote:
I'll have your S3 mate

It's currently running lollipop, thanks @MI5, and being advised in Berlin, carried without case in a pocketful of keys, coins, chewing gum and god knows what else! I could weep. @MI5 will testify as to the condition and care I take of my phones!

ps....I want £100 deposit for my mint 3310!

Re: courtesy phone

Anonymous — Wed, 27 May 2015 15:51:47 GMT

£100 that's a laugh, you want a bigger deposit for that phone @jonsie

Re: courtesy phone

jonsie — Wed, 27 May 2015 15:54:06 GMT

Compose your own ring tone. ..those were the days

Re: courtesy phone

Anonymous — Wed, 27 May 2015 15:54:55 GMT

I was always composing ringtones & playing snake & my battery never ran out

Re: courtesy phone

Cleoriff — Wed, 27 May 2015 16:00:10 GMT

@Anonymous wrote:
I was always composing ringtones & playing snake & my battery never ran out

How sad....

Re: courtesy phone

jonsie — Wed, 27 May 2015 16:09:36 GMT

I'm finding my battery is on the blink. ..is this normal nurse?

Back on topic, surely most people have access to a spare phone be it theirs or a friends? Just askin like innit?