topic Data allowance not available in Discussions & Feedback

Data allowance not available

Anonymous — Mon, 25 May 2015 21:47:36 GMT

hi all

Has anyone else logged into the app to find the data allowance bar has disappeared? It's been like it for a few days now and I've deleted and reinstalled the app but no luck?

When I'm not using wifi or wifi is unavailable I have no way of checking how much data I have left for the month....

Re: Data allowance not available

Cleoriff — Mon, 25 May 2015 21:52:42 GMT

@Anonymous wrote:
hi all

Has anyone else logged into the app to find the data allowance bar has disappeared? It's been like it for a few days now and I've deleted and reinstalled the app but no luck?

When I'm not using wifi or wifi is unavailable I have no way of checking how much data I have left for the month....

Maybe because the whole network has had problems today. Hopefully should be reset asap

Re: Data allowance not available

MI5 — Mon, 25 May 2015 21:54:34 GMT

Someone else reported the same thing earlier - it could all be connected with the network issues.....

Re: Data allowance not available

jonsie — Tue, 26 May 2015 06:01:45 GMT

Try sending a blank text to 21202 on contract or 20202 on P&G

Re: Data allowance not available

Anonymous — Tue, 26 May 2015 10:55:05 GMT

still cant see Data allowance.

using My 02.Was told over the weekend,it would be resolved within 48hrs

Re: Data allowance not available

Cleoriff — Tue, 26 May 2015 11:05:07 GMT

@Anonymous wrote:
still cant see Data allowance.
using My 02.Was told over the weekend,it would be resolved within 48hrs

I can see mine. I wonder if you have some account issue? Ring customer services. Avoid live chat please

http://www.o2.co.uk/contactus

Re: Data allowance not available

Anonymous — Tue, 26 May 2015 13:18:18 GMT

avoid live chat please,what dose that mean ?

Re: Data allowance not available

Cleoriff — Tue, 26 May 2015 13:29:58 GMT

@Anonymous wrote:
avoid live chat please,what dose that mean ?

Live chat are not recommended for account based issues. Phoning and speaking to someone from CS results in a happier outcome usually

Re: Data allowance not available

Toby — Tue, 26 May 2015 13:34:20 GMT

Hi @Anonymous,

If you have not tried Live Chat, please feel free to do so. They can deal with account queries, but if you find it easier to speak on the phone, then give us a call on 202