topic Re: o2 gurus are useless in Discussions & Feedback

o2 gurus are useless

Anonymous — Sun, 24 May 2015 14:43:43 GMT

I was nearing to the end of my contract, only one month left and so I asked when I could change to a sim only plan. I was told that I could change one month earlier than the end of my contract date, only to later find out that this was wrong and I had been charged for the last month too.

I know when I signed up to the contract I agreed to pay the full 2 years and I'm not angry about this, it's just that I was misinformed by the o2 gurus(otherwise I would have waited until the end of the contract and not cancel early!!!) and o2 refused to accept responsibility for their employees mistakes, charged me as normal even after having proof that I was told the wrong information. I will be avoiding o2 from now on.

Re: o2 gurus are useless

jonsie — Sun, 24 May 2015 14:30:47 GMT

O2 guru...If ever a term was misused!

You can only upgrade a month early, not change to sim only.

It's pretty basic stuff for an employee of O2 and o2 won't take responsibility for misinformation.

If you feel strongly make an official complaint using the link at the foot of the page but the best you get is an apology I fear.

Re: o2 gurus are useless

Anonymous — Sun, 24 May 2015 14:38:59 GMT

I don't think anything will happen to be honest. When I spoke to another employee, they were fighting their case with "implied meaning" of the other employee that gave me the wrong information to try and make it partly correct. I mean seriously!? Implied meaning?! I can't believe this is allowed, if it isn't written explicitly then they are wrong end of...no implied meaning to anything.

Re: o2 gurus are useless

jonsie — Sun, 24 May 2015 14:43:01 GMT

If I didn't know and asked a 'guru' I would be livid, wonder what the qualifying criteria is to be classed as a guru? You will find half a dozen people on here far better informed tbh.

Re: o2 gurus are useless

viridis — Sun, 24 May 2015 14:52:05 GMT

I think being an Indian Hindu helps.
Not meant derogatory towards the chat centre staff, I just think it's a wise master of the Hindu religion.

Re: o2 gurus are useless

jonsie — Sun, 24 May 2015 15:01:22 GMT

@viridis wrote:
I think being an Indian Hindu helps.
Not meant derogatory towards the chat centre staff, I just think it's a wise master of the Hindu religion.

I remember you once applied but way way overqualified

Re: o2 gurus are useless

jonsie — Sun, 24 May 2015 15:02:18 GMT

You can tie your own shoelaces

Re: o2 gurus are useless

viridis — Sun, 24 May 2015 15:03:21 GMT

No, apparently I was not experienced enough.

Re: o2 gurus are useless

viridis — Sun, 24 May 2015 15:03:58 GMT

Obviously I wore pumps at the time... Lmao

Re: o2 gurus are useless

MI5 — Sun, 24 May 2015 15:59:43 GMT

I'd still make the complaint official and ask for a months credit as compo http://www.o2.co.uk/how-to-complain

Re: o2 gurus are useless

Anonymous — Sun, 24 May 2015 16:29:23 GMT

When I spoke to them, they apologised and just mentioned that I signed the contract to pay the full 2 years so I'm liable to pay the bill. Well yes I am due to the terms of the contract, but I was informed otherwise and I had no reason to doubt an "o2 guru". They just reassured me that this is a one-time event and will never happen again when I said I won't be using o2 from now on. Looks like I'm paying the price for their employees mistakes and I have no confidence in their reassurance to me that this will never happen again.

Re: o2 gurus are useless

jonsie — Sun, 24 May 2015 16:31:19 GMT

Call 202, choose leaving o2 and speak to retentions. ..you may get a good offer to stay.

Re: o2 gurus are useless

Cleoriff — Sun, 24 May 2015 17:39:23 GMT

O2 Guru? Yeah right. What a stupid idiot. No wonder you are more than annoyed

Re: o2 gurus are useless

Anonymous — Sun, 24 May 2015 19:21:47 GMT

I do worry when companies 'big up' their staff with daft titles as gurus or genius - OK some staff do know their stuff but the average employee will have a hard time living up to the label attached to them. I remember visiting an apple store a few years back to speak to a genius - "So you are a genius?" - I asked the lady, 'apparently' was her rather unconvincing reply!

Re: o2 gurus are useless

MI5 — Sun, 24 May 2015 19:30:09 GMT

There's plenty of people everywhere without the sense they were born with!

Re: o2 gurus are useless

jonsie — Mon, 25 May 2015 11:37:01 GMT

A well informed opinion can be formed in seconds when speaking to these 'experts'.

Re: o2 gurus are useless

Toby — Tue, 26 May 2015 13:13:03 GMT

Hi @Anonymous

Sorry to hear about this experience. Feel free to send me a message and we can have a chat to see if anything can be done if you still need help.

I'm Toby, the community coordinator.