topic A Guide To O2 Refresh in Discussions & Feedback

A Guide To O2 Refresh

Anonymous — Wed, 13 May 2015 18:40:45 GMT

How does the Refresh plan work?

Your tariff is split into two plans, the first part is your Device Plan.

This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the entire cost of your chosen device spread over 24 months. You can then choose to continue paying the device plan every month all the way through the 24 month.

If you want a new handset or device at any point throughout your minimum term then all you have to do to upgrade is to pay off the remainder of the total cost of your handset or device in full then you can choose a new device & a tariff of your choosing then you will start a new 24 month cycle.

If you are new to O2 refresh then you will need a credit check, to make sure there are no issues but if you are upgrading from an existing refresh tariff or you have used speed to refresh then you won't need a new credit check, they will just update your tariff on their systems.

Once you've paid off the device it's yours to do with as you wish & your bill automatically halves which means you will only be paying the airtime plan.

http://www.o2.co.uk/help/upgrades/o2-refresh-explained

Your second plan is called the Airtime Plan

This is a set amount each month that you pay for a certain allowance of minutes, texts & data. These vary in different amounts according to how much your plan is.

Again if you are a new O2 refresh customer you will need a separate credit check

You cannot downgrade your tariff unless you complete your minimum term or upgrade by paying your device plan off. You can then choose to upgrade or if you wish to walk away. Just pay off your device plan then you are free to go with what you want

http://static.o2.co.uk/www/docs/termsandconditions/device-plan-cca-tcs-updated-with-new-phone-numbers-13-june-2014.pdf

http://www.o2.co.uk/termsandconditions/archive/mobile/o2-refresh-phone-plan-and-term-and-conditions

http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh

You can only get O2 Refresh online, over the phone or in one of your local O2 stores

63% Refresh customers save 50% or more. Only Refresh customers eligible. 18+

**RPI information for Pay Monthly contracts, including O2 Refresh and sim only tariffs
Each year O2 Refresh Airtime Plan/Pay Monthly tariffs will be adjusted on your April bill by the Retail Price Index (RPI) rate of inflation announced in the preceding February.

Re: A guide to O2 Refresh

Anonymous — Mon, 11 May 2015 21:36:41 GMT

Ok thank you, I will send him a PM tomorrow or Wednesday as I won't be on much tomorrow

Re: A guide to O2 Refresh

Toby — Tue, 12 May 2015 08:08:23 GMT

Lovely job @Anonymous!

As others have said, let me know when you'd like to amend it and I'll give you temporary editing ability.

Cheers

Re: A guide to O2 Refresh

jonsie — Tue, 12 May 2015 15:06:35 GMT

Goodguide @Anonymous

Re: A guide to O2 Refresh

Anonymous — Tue, 12 May 2015 20:03:47 GMT

Thanks @ jonsie I'll pm you tomorrow @Toby

Re: A Guide To O2 Refresh

Anonymous — Wed, 13 May 2015 17:57:41 GMT

This is with all the amendments included.

@Toby feel free to delete or merge my first draft

Re: A Guide To O2 Refresh

blissgirl — Wed, 13 May 2015 17:58:27 GMT

@Anonymous good guide

Re: A Guide To O2 Refresh

Anonymous — Wed, 13 May 2015 17:59:30 GMT

Thank you @blissgirl

Re: A Guide To O2 Refresh

perksie — Wed, 13 May 2015 18:36:58 GMT

Top job well done @Anonymous and a good reference.

Re: A Guide To O2 Refresh

Anonymous — Wed, 13 May 2015 18:37:51 GMT

Thank you very much @perksie

Re: A Guide To O2 Refresh

Cleoriff — Wed, 13 May 2015 19:07:16 GMT

Good job @Anonymous. Easy to understand and great links.

Re: A Guide To O2 Refresh

Anonymous — Wed, 13 May 2015 19:18:59 GMT

Thanks @Cleoriff

Re: A Guide To O2 Refresh

Cairdeas — Wed, 13 May 2015 23:14:43 GMT

Nice one @Anonymous especially to newbies here and to O2 in general. Good job x

Re: A Guide To O2 Refresh

Anonymous — Thu, 14 May 2015 07:19:07 GMT

Thank you @Cairdeas

Re: A Guide To O2 Refresh

Toby — Thu, 14 May 2015 08:25:25 GMT

Fantastic job @Anonymous.

A great addition to our impressive guide list

Re: A Guide To O2 Refresh

Anonymous — Thu, 14 May 2015 10:36:44 GMT

Awesome job @Anonymous !

Re: A Guide To O2 Refresh

Anonymous — Thu, 14 May 2015 12:42:20 GMT

It is always good to get a "guide" that cystallizes the important points - so thanks @Anonymous for your work on this.

May I please ask for a little clarification on 2 points?

(1) You say "63% Refresh customers save 50% or more" - If I understand your guide correctly, O2 Refresh requires the Device Plan to be "fully paid up", and if a new Airtime Plan is taken it cannot be a "downgrade" - so how are savings of 50% to be made?

(2) You say "Only Refresh customers eligible." - but you don't say eligble for what.

Thanks again for the Guide.

Re: A Guide To O2 Refresh

perksie — Thu, 14 May 2015 12:52:55 GMT

You can save about 50% by paying off the phone and then only having to pay the airtime part of the deal.

If you choose a new phone on Refresh you have just shortened the original contract and will start with a new one.

All the details are here: http://www.o2.co.uk/refresh

Re: A Guide To O2 Refresh

Anonymous — Thu, 14 May 2015 13:21:17 GMT

@perksie wrote:
You can save about 50% by paying off the phone and then only having to pay the airtime part of the deal.
If you choose a new phone on Refresh you have just shortened the original contract and will start with a new one.
All the details are here: http://www.o2.co.uk/refresh

Thank you @perksie "Paying off" the debt owed in respect of the phone earlier than was originally intended surely does not "save" the customer anything? In fact it represents a higher outlay over a shorter period of time and unless O2 awards a discount for early settlement there is no saving whatever. The only "advantage" of O2 Refresh seems to be that customers willing to settle the device plan early may then buy a newer model sooner than perhaps they would otherwise have been able to.

If I am missing something here perhaps someone good with figures would set out expenditure figures over a 2 year period to demonstrate that early settlement of a Refresh device contract can produce savings of 50% or more.

Re: A Guide To O2 Refresh

jonsie — Thu, 14 May 2015 13:53:14 GMT

Great first guide @Anonymous ☺