topic Re: Customer Service in Discussions & Feedback

Customer Service

Anonymous — Sat, 09 May 2015 16:01:31 GMT

Contacted customer services today regarding a 3 month old Xperia Z3 phone which had an aerial fault. After requesting what O2 could do about giving me a replacement phone while it was getting repaired, I had the phone put down on me.

2nd phone call, I thought I'd be smarter and get the persons name, after him spelling his first name, I asked him for his 2nd name, I had the phone put down on me.

Both had accents.

After many years of being an O2 customer, O2 can be assured they will not receive another penny of my business once my contract runs out.

I ended up having to buy another smart phone to tide me over while my phone was getting fixed.

I'm blazing mad at being treated this way!!!!!!

Re: Customer Service

perksie — Sat, 09 May 2015 16:08:22 GMT

The only way to get a loan phone is in store, O2 can't send you one.

I'm not sure why they shouldn't have accents many people do.

Re: Customer Service

Cleoriff — Sat, 09 May 2015 16:15:56 GMT

I know its a bit late to say this but its a pity you did not send the phone back to Sony. It is only 3 months old and Sony repair turnaround is far quicker....and more honest

Re: Customer Service

MI5 — Sat, 09 May 2015 16:33:54 GMT

You can only get a loan phone from an o2 store but they are only basic handsets and require a £25 deposit which is refundable when the phone is returned.

Re: Customer Service

jonsie — Sun, 10 May 2015 06:29:04 GMT

Advisers do not have to give a full name and can simply give you their first name. Some do out of courtesy but if the call is outsourced they tend to use a nondeplume anyway.

Shame you were treated this way though in nearly 20 years of both working for O2 and being a customer I've never experienced that.

Respect and courtesy go hand in hand but it's a two way street. Hopefully your next provider will give you the service you want.

Re: Customer Service

perksie — Sun, 10 May 2015 13:32:00 GMT

@jonsie wrote:

Respect and courtesy go hand in hand but it's a two way street. Hopefully your next provider will give you the service you want.

Let's hope so maybe @Anonymous (sic) will get their name right too.

Re: Customer Service

Cleoriff — Sun, 10 May 2015 13:35:37 GMT

A slight improvement on my grandsons effort when he was little. I told him off and he said 'Oh Grandma...why are you so dippasointed with me ?'

Re: Customer Service

jonsie — Sun, 10 May 2015 13:38:31 GMT

@Cleoriff wrote:
A slight improvement on my grandsons effort when he was little. I told him off and he said 'Oh Grandma...why are you so dippasointed with me ?'

I like it

Re: Customer Service

perksie — Sun, 10 May 2015 13:41:50 GMT

Malapropism rules ok!

Re: Customer Service

jonsie — Sun, 10 May 2015 13:51:51 GMT

@perksie wrote:
Malapropism rules ok!

I wonder just how many people actually know what that means?

Re: Customer Service

Anonymous — Sun, 10 May 2015 13:56:03 GMT

A malapropism (also called a Dogberryism or Cramtonism) is the use of an incorrect word in place of a word with a similar sound, resulting in a nonsensical, often humorous utterance.

Edit: I love wikipedia!

Re: Customer Service

jonsie — Sun, 10 May 2015 13:56:35 GMT

@Anonymous wrote:
A malapropism (also called a Dogberryism or Cramtonism) is the use of an incorrect word in place of a word with a similar sound, resulting in a nonsensical, often humorous utterance.

You had a good education @Anonymous 😊

Re: Customer Service

perksie — Sun, 10 May 2015 14:01:54 GMT

Alice said she couldn't eat crabs or any other crushed Asians. (crustaceans)
One of my favourites.

Re: Customer Service

Cleoriff — Sun, 10 May 2015 14:26:10 GMT

@perksie wrote:
Alice said she couldn't eat crabs or any other crushed Asians. (crustaceans)
One of my favourites.

i love the crushed asians

Also back in the day wasn't there a programme that featured Mrs Malaprop? Seems to ring a bell

Re: Customer Service

perksie — Sun, 10 May 2015 14:38:44 GMT

@Cleoriff wrote:
@perksie wrote:
Alice said she couldn't eat crabs or any other crushed Asians. (crustaceans)
One of my favourites.
i love the crushed asians
Also back in the day wasn't there a programme that featured Mrs Malaprop? Seems to ring a bell

Sheridan's The Rivals written in 1775, I doubt you're old enough to remember that.

Re: Customer Service

Cleoriff — Sun, 10 May 2015 14:40:56 GMT

@perksie wrote:
@Cleoriff wrote:
@perksie wrote:
Alice said she couldn't eat crabs or any other crushed Asians. (crustaceans)
One of my favourites.
i love the crushed asians
Also back in the day wasn't there a programme that featured Mrs Malaprop? Seems to ring a bell
Sheridan's The Rivals written in 1775, I doubt you're old enough to remember that.

No I'm not..:smileytongue: .but got a feeling she was mentioned a lot in a radio programme. ?? I have heard of her but no clue where.....

Re: Customer Service

MI5 — Sun, 10 May 2015 14:48:20 GMT

Are we far enough OT yet ?

Re: Customer Service

jonsie — Sun, 10 May 2015 14:49:54 GMT

There used to be a regular column in the Mail devoted to Malapropisms, just wish I could remember them. ...ooff topic yet?

Re: Customer Service

jonsie — Sun, 10 May 2015 14:51:10 GMT

@MI5 wrote:
Are we far enough OT yet ?

Just a tad.....

Re: Customer Service

Cleoriff — Sun, 10 May 2015 14:52:13 GMT

@MI5 wrote:
Are we far enough OT yet ?