https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875171#M64480 Feel so stupid now - took out the back slashes and it worked! Thanks for your help! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> Tue, 05 May 2015 05:58:47 GMT Anonymous 2015-05-05T05:58:47Z https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875149#M64477 I have been trying to claim my fitbit when I got my galaxy s6 edge on 10th April - it says my imei number isn't eligible but if new phone to wait 14 days - it's been 25 days and still not recognised - I'm getting very frustrated - how do I sort this? The last 2 days have tried to get through on 202 and Been on hold longer than half an hour each time - can't get through to anyone. .... help please. Mon, 04 May 2015 21:12:39 GMT https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875149#M64477 Anonymous 2015-05-04T21:12:39Z https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875150#M64478 Just enter the numbers without any dots, dashes, lines or spaces. Mon, 04 May 2015 21:17:00 GMT https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875150#M64478 MI5 2015-05-04T21:17:00Z https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875151#M64479 <P>The community coordinator <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444">@Toby</a> checked this out a week or so ago...He had this to say on the 20th April</P><P><STRONG>"</STRONG><STRONG>I'm aware some of you may have had trouble claiming your Fitbit as part of the current promotion. I'd like to confirm the correct website to claim this on is <A href="https://www.o2fitbitoffers.co.uk/" target="_blank" rel="nofollow">https://www.o2fitbitoffers.co.uk/</A> - you'll need your phone IMEI number handy. If you have any further issues claiming, please let me know via PM".</STRONG></P><P>So if you are still having problems tomorrow....do as he suggests and send him a PM...</P> Mon, 04 May 2015 21:26:17 GMT https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875151#M64479 Cleoriff 2015-05-04T21:26:17Z https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875171#M64480 Feel so stupid now - took out the back slashes and it worked! Thanks for your help! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> Tue, 05 May 2015 05:58:47 GMT https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875171#M64480 Anonymous 2015-05-05T05:58:47Z https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875172#M64481 <BLOCKQUOTE><HR />@Anonymous wrote:<BR />Feel so stupid now - took out the back slashes and it worked! Thanks for your help! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><HR /></BLOCKQUOTE><P>No need to feel stupid, people only found this out by trial and error. Anyway pleased you have it sorted <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /></P> Tue, 05 May 2015 06:24:18 GMT https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875172#M64481 Cleoriff 2015-05-05T06:24:18Z https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875174#M64482 Good news and thanks for the update <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Tue, 05 May 2015 07:17:11 GMT https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875174#M64482 MI5 2015-05-05T07:17:11Z https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875185#M64487 <P>Let's hope you get your goodies soon&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /></P> Tue, 05 May 2015 08:50:55 GMT https://community.o2.co.uk/t5/Discussions-Feedback/fitbit-website-doesn-t-recognise-my-imei-number/m-p/875185#M64487 jonsie 2015-05-05T08:50:55Z