topic Need urgent response.. no one answering your support line.. in Discussions & Feedback

Need urgent response.. no one answering your support line..

Anonymous — Mon, 04 May 2015 08:51:26 GMT

I am abroad and told to ring customer services within 24 hours... tried that and you are closed due to Bank holiday i would imagine?

No other number on your ever so helpful website...(NOT).. to try and speak to a human being... strange concept actually speaking to your customers..

No e-mail address or ability to respond to the text that has been sent to me...

I'm now stressing that O2 will cut my phone off and no way of contacting anyone.. so trying this portal to see if i can get help.

Well done guys for stressing me out.. it's 9.48 UK time, lets see how O2 take to get back to me..

Re: Need urgent response.. no one answering your support line..

Bambino — Mon, 04 May 2015 09:02:20 GMT

This is a customer to customer forum. If your query is account related, no one here will be able to help. If you are a Pay Monthly customer you can dial this number for Customer Service from your mobile for free when abroad: +44 3448090202

Re: Need urgent response.. no one answering your support line..

MI5 — Mon, 04 May 2015 09:49:30 GMT

Open from 8am to 9pm today.

Re: Need urgent response.. no one answering your support line..

Cleoriff — Mon, 04 May 2015 10:23:04 GMT

@MI5 wrote:
Open from 8am to 9pm today.

So...not closed at all then? The OP needs to keep trying I think....

Re: Need urgent response.. no one answering your support line..

jonsie — Mon, 04 May 2015 11:49:12 GMT

Open 7 days a week, never close on Bank Holidays. Just keep trying bearing in mind time difference.

Re: Need urgent response.. no one answering your support line..

Bambino — Mon, 04 May 2015 11:47:22 GMT

@jonsie wrote:
Open 7 days a week, never close on Bank Holidays. Just keep trying beating in mind time difference.

Please @jonsie No violence

Re: Need urgent response.. no one answering your support line..

jonsie — Mon, 04 May 2015 11:49:48 GMT

Oops....edited ☺