topic Re: Text keyboard in Discussions & Feedback

Text keyboard

Anonymous — Sat, 02 May 2015 00:43:59 GMT

Non-Qwerty: I tried to text. Doing normal text design when, for no reason the key pad went haywire mistyping my letters. Threw the phone away and put SIM card in another phone. Same again, so thought 2nd phone duff! Hang on! So put SIM card in wife's phone and same again. Q? SIM Card or phone. So returned wife's SIM Card and hey presto keypad working perfectly. So conclusion is that my SIM Card is malfunctioning on texting. How do I restore normal text function for my O2 PAYG account?

Re: Text keyboard

Cleoriff — Sat, 02 May 2015 05:59:24 GMT

What phone do you have? Either way you could try turning the phone off and back on again. That's known to cure a multitude of problems

If you need a new sim pop into your local O2 store and pick one up from there.... or order online

https://www.o2.co.uk/freesim/

Re: Text keyboard

jonsie — Sat, 02 May 2015 07:59:44 GMT

Easiest solution is the O2 store and a sim change and with the diagnosis you've already done that seems to be the problem. New one on me to be honest, never heard of a sim causing that particlulnar issue. We live and learn. ...

Re: Text keyboard

MI5 — Sat, 02 May 2015 08:51:25 GMT

Never heard of that one either.
Let us know if a new sim fixed it please.

Re: Text keyboard

jonsie — Sat, 02 May 2015 09:09:14 GMT

Yes please come back and update....

Re: Text keyboard

Anonymous — Sat, 02 May 2015 09:56:38 GMT

Never heard of this before, I'd thought either just turning the phone on & off or doing a factory reset might do the trick

Re: Text keyboard

Anonymous — Sat, 02 May 2015 10:00:08 GMT

Thanks for shared thoughts. Thinks a visit to (fortunately) local O2 shop called for.

Re: Text keyboard

jonsie — Sat, 02 May 2015 10:01:33 GMT

Good luck and let us know how you get on. ...

Re: Text keyboard

Anonymous — Sat, 02 May 2015 10:06:34 GMT

Good luck

Re: Text keyboard

Cleoriff — Sat, 02 May 2015 10:12:47 GMT

@Anonymous wrote:
Thanks for shared thoughts. Thinks a visit to (fortunately) local O2 shop called for.

Best of luck. As we say this is a new one on us so please let us know the outcome...:smileywink:

Re: Text keyboard

jonsie — Sat, 02 May 2015 11:46:36 GMT

Any feedbackwelcomed. ...

Re: Text keyboard

Anonymous — Sat, 02 May 2015 13:05:58 GMT

Just noticed this thread now @Anonymous....... I have seen this before!

It's the chip on the sim card that is damaged/scratched. Depending what part of it is damaged it will affect different features/ability's. It will be easily fixed by a sim swap.

Hope this helps ( better late than never)

Re: Text keyboard

jonsie — Sat, 02 May 2015 13:18:59 GMT

@Anonymous wrote:
Just noticed this thread now @Anonymous....... I have seen this before!
It's the chip on the sim card that is damaged/scratched. Depending what part of it is damaged it will affect different features/ability's. It will be easily fixed by a sim swap.
Hope this helps ( better late than never)

And there we have the voice of experience. Thanks @Anonymous

Re: Text keyboard

Anonymous — Sat, 02 May 2015 13:22:12 GMT

For some reason didn't notice this before...oh well... But we get them now and again, usually with people that are always changing mobiles .It's not that difficult to get the chip scratched.

Re: Text keyboard

jonsie — Sat, 02 May 2015 13:25:33 GMT

I'm at a loss as to anyone scratching a sim card unless they are constantly swapping the sim? Every day's a school day. ...

Re: Text keyboard

Anonymous — Sat, 02 May 2015 14:54:26 GMT

Problem solved by O2 shop team. I had gone into ‘Predicted Text‘ mode by (long?) pressing (probably accidentally) the * key (Nokia 5yrs old). So the kind chap just pressed the * key and restored ‘normal’ service. Simple (if you know how!). But really great to have such a helpful O2 shop.

Re: Text keyboard

Anonymous — Sat, 02 May 2015 14:59:18 GMT

???? And did they explained the 3 phones you tried?

predicted text is a handset feature not a sim card feature...

Re: Text keyboard

perksie — Sat, 02 May 2015 14:59:41 GMT

Sometimes it's just that simple, glad you got it sorted out.

Re: Text keyboard

jonsie — Sat, 02 May 2015 15:02:41 GMT

Happy days

Re: Text keyboard

Anonymous — Sat, 02 May 2015 16:05:07 GMT

Could be that 2nd phone (Samsung) was already wrongly in 'Predicted Text'. I knew 3rd phone was probably OK as wife does not Text. Pity I threw Nokia away but pics no longer valid with demise of Nokia pic system and Samsung surplus after death of wife's cousin; so no cost apart from inconvenience. Lesson is probably to talk to experts (O2 shop) sooner, as this has been a 6 week annoyance.

Thanks to all for comment, help and concern.