topic Re: Cambourne area mast maintenance in Discussions & Feedback

Cambourne area mast maintenance

Anonymous — Fri, 01 May 2015 13:31:11 GMT

Hi,

There is a mast maintenance in the Cambourne area and all I have is a flaky GSM coverage (no data coverage).

Since I work there this means that I am practically unable to use my phone/tablet all day.

Anybody has any idea when the maintenance is over and what compensation we will receive for the prolonged outage?

Carrying over the allowances to the next month would be a minimum that I expect...

Thanks

Re: Cambourne area mast maintenance

MI5 — Fri, 01 May 2015 13:45:22 GMT

You need to ask CS to register you for updates http://www.o2.co.uk/contactus
You can also ask them for a goodwill gesture once your maintenance is complete - they don't have to but they may give you a credit.

Re: Cambourne area mast maintenance

perksie — Fri, 01 May 2015 13:45:59 GMT

You would have to ring O2 when the service is restored and they may make a goodwill gesture.

Sadly there is no guarantee of continuous service.

Also there is no way of knowing how long repairs will take, but most are done quite quickly.

Re: Cambourne area mast maintenance

Anonymous — Fri, 01 May 2015 13:53:08 GMT

O2 won't give you a time frame I'm afraid as it all depends on land access, weather, available engineers etc

Re: Cambourne area mast maintenance

Cleoriff — Fri, 01 May 2015 16:08:47 GMT

And with a bank holiday weekend now on the cards.. there will be no further maintenance work going on sadly...

Re: Cambourne area mast maintenance

MI5 — Fri, 01 May 2015 16:14:03 GMT

Double time on a BH so they're prob waiting 'till Monday to work on it

Re: Cambourne area mast maintenance

Anonymous — Fri, 01 May 2015 17:23:14 GMT

Even then there's a slim chance they'll do it

Re: Cambourne area mast maintenance

jonsie — Sat, 02 May 2015 08:31:57 GMT

Normally gestures of goodwill are on a daily basis that you have been without service. It will be a one-off credit onto your account but allowances will not roll over. At the very best you may get a free month but as ever be polite but insistent.