topic LEAVING O2 in Discussions & Feedback

LEAVING O2

Anonymous — Wed, 29 Apr 2015 09:59:09 GMT

Hello all

after nearly 18 years with o2 formerly cellnet I have become somewhat dissilluisoned with them and am thinking of leaving at the end of next month when my contract expires. Would I be correct in assuming that

a 30 day notce period is needed once contract is up??

Thanks all

Re: LEAVING O2

MI5 — Wed, 29 Apr 2015 10:06:19 GMT

No need to give notice if you are taking your number with you. Just obtain a PAC and use it. O2 will then supply your final bill.
If not taking your number you need to call CS and give 30 days notice.
Help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: LEAVING O2

Anonymous — Wed, 29 Apr 2015 10:16:18 GMT

Still have £20 to pay on my phone plan so presumably I can either wait until paid off or pay this now as one-off payment and leave once this done, correct??

Re: LEAVING O2

Bambino — Wed, 29 Apr 2015 10:35:18 GMT

If you pay off your phone plan you can then cancel your air time without any penalty. If you want to keep your number, you would still need to request a PAC to give to your new provider.

Re: LEAVING O2

MI5 — Wed, 29 Apr 2015 10:35:21 GMT

Yes, either of those choices is OK.
If you pay off the phone plan you will only need to pay one more airtime payment then walk away.

Re: LEAVING O2

Anonymous — Wed, 29 Apr 2015 10:37:28 GMT

To those who have replied so promptly, thank alot

Bobsy50

Re: LEAVING O2

MI5 — Wed, 29 Apr 2015 10:46:11 GMT

Good luck mate.

Re: LEAVING O2

Bambino — Wed, 29 Apr 2015 11:01:36 GMT

Happy trails

Re: LEAVING O2

Toby — Wed, 29 Apr 2015 11:08:34 GMT

Hi @Anonymous ,

Sorry to hear that you're leaving and good luck in the future. Do you mind if I ask what specifically has convinced you to leave?

Re: LEAVING O2

Anonymous — Wed, 29 Apr 2015 11:29:35 GMT

Hi Toby

I received my latest bill on Monday to find out that calls I've made to EU countries have increased from approx 0.55p per minute to 0.83p from 7th April. I don't call recall receiving any notification specifically about this 50% increase as I would have aired my displeasure sooner. When I contacted CS about this their attitude was more or along the lines of "our tariffs are on the website for all to see and not much else can be done about it"

I was told that I would be credited the difference on the EU calls made after the 7th but any future calls would

be charged at £1 per minute including VAT.

Frankly that wasn't acceptable to me and advised that I would be looking at an alternative provider when my contract is up next month. I sent an email expressing amazement at all this to which I have yet to have a reply.

I have today been offered a deal whereby I get exactly the same "unlimited" tariff and data I have now and for an extra monthly £20 get 200 free international minutes to both mobiles and Landlines. The facilty on offer for EU roaming is also very attractive.

Because I've mainly been happy with o2 over the years I have resisted changing but this will now change.

Thanks for the interest.

Re: LEAVING O2

Toby — Wed, 29 Apr 2015 12:06:01 GMT

Thanks @Anonymous , I'll let the team know of this to see if anything can be better explained to customers in future. If you have any suggestions, I'll be happy to pass them on.

Best of luck