topic Re: rubbish in Discussions & Feedback

rubbish

Anonymous — Tue, 28 Apr 2015 20:51:58 GMT

All I have is trouble with o2 I was on hold for 1 hour 47 minutes what a joke still never got in touch with anyone then the website is no help how do these people run a business

Re: rubbish

Cleoriff — Tue, 28 Apr 2015 20:57:15 GMT

Hi @Anonymous Long time to wait with nothing sorted!

Is there anything we could help with on here? As long as it isnt account related there may be something we could advise you about?..

Re: rubbish

Anonymous — Tue, 28 Apr 2015 21:17:09 GMT

Was this live chat or on the phone

Re: rubbish

Anonymous — Tue, 28 Apr 2015 21:25:55 GMT

On the phone not the first time either I find myself wait silly amount of time and it's hard when you work full time and have kids to sort out

Re: rubbish

Anonymous — Tue, 28 Apr 2015 21:30:45 GMT

Try around 8.30am it's usually quieter & quicker then

Re: rubbish

Anonymous — Wed, 29 Apr 2015 06:05:43 GMT

Not the point should have more staff and not keep people on hold till they close with no warning

Re: rubbish

Bambino — Wed, 29 Apr 2015 06:30:27 GMT

This is a customer to customer forum. If you want to lodge a complaint, take a look at this link:

http://www.o2.co.uk/how-to-complain

Re: rubbish

Anonymous — Wed, 29 Apr 2015 07:14:22 GMT

They do have opening hours & they are outsourcing so that's why there's not as many staff as you desire. Of they kept you on hold then maybe they were busy or wanting their tea

Re: rubbish

Anonymous — Wed, 29 Apr 2015 10:41:56 GMT

I have made a complaint never got feed back so hey ho

Re: rubbish

Toby — Wed, 29 Apr 2015 10:50:01 GMT

@Anonymous wrote:
I have made a complaint never got feed back so hey ho

Sorry to hear that @Anonymous , feel free to send me a message and I can chase it up.