topic Re: Aerial direct in Discussions & Feedback

Aerial direct

Anonymous — Fri, 17 Apr 2015 14:10:44 GMT

02 aerial rang. Said they will make my monthly bill cheaper n give me an extra 1g on my data. £17. My phone bill came today n it was same as i always pay £24.44. Went 02 shop they couldnt help they put me through to 02 aerial. After 40min of waitin i got through. The chap said its £28. Then they refund me the rest into my account i said no as i pay by card so u havent got my details. After an hour talking i told him to find the telephone recording an ring me back. Help. Cheers

Re: Aerial direct

Anonymous — Fri, 17 Apr 2015 14:14:18 GMT

Aerial are renowed for this kind of issue and should be avoided.

They need to prove what what agreed to so if they can't you have a right to cancel.

Re: Aerial direct

Cleoriff — Fri, 17 Apr 2015 14:20:08 GMT

Firstly Aerial is not an O2 company ...they are one of O2 trusted partners. They will pretend they are part of O2

They are a company we advise people to avoid as they are responsible for misselling. They only provide business contracts not consumer contracts and should be avoided at all costs.

If you haven't signed up with them then please do not. If you have then you tell them you want to cancel your contract. (Unless you have a business and are happy with the deal they offer)

I wouldn't touch them with the proverbial 'bargepole'...:smileysad:

Re: Aerial direct

MI5 — Fri, 17 Apr 2015 14:23:10 GMT

Search the forum and you'll see what we mean.
Basically you've been conned. You will also now have a business account which you prob don't need.

Re: Aerial direct

perksie — Fri, 17 Apr 2015 14:24:27 GMT

This is the company, and they only sell business contracts so should be avoided: http://www.aerial-telephones.co.uk/aerial/ as above they are not O2.

Re: Aerial direct

Anonymous — Fri, 17 Apr 2015 14:27:48 GMT

Another one! Hopefully @Toby et.al can report back as to the out and out skull duggery of this outfit - loyal customers being skinned alive doesn't reflect well on O2 and their choice of 'trusted' partners.

Re: Aerial direct

MI5 — Fri, 17 Apr 2015 14:56:57 GMT

It's been going on for years so I can't see it changing anytime soon. O2 must be pleased with them !!

Re: Aerial direct

Anonymous — Fri, 17 Apr 2015 14:58:40 GMT

Cheers. I was already on a business account. When they rang he told me £17 when i rang them up today he told me its £28 amonth and they will refund me £12 odd. I said u cant as u dont have my bank details. I just said i want the offer of £17 n thats it. Told him to go and find the recording n get back to me.

Re: Aerial direct

Anonymous — Fri, 17 Apr 2015 14:59:55 GMT

If they havent got the recording then i dont i have a new contract is that right ??

Re: Aerial direct

Cleoriff — Fri, 17 Apr 2015 15:00:46 GMT

@Anonymous wrote:
Cheers. I was already on a business account. When they rang he told me £17 when i rang them up today he told me its £28 amonth and they will refund me £12 odd. I said u cant as u dont have my bank details. I just said i want the offer of £17 n thats it. Told him to go and find the recording n get back to me.

Were you with Aerial on your current business account?

Re: Aerial direct

Anonymous — Fri, 17 Apr 2015 15:01:24 GMT

No 02 mate

Re: Aerial direct

MI5 — Fri, 17 Apr 2015 15:02:01 GMT

@Anonymous wrote:
If they havent got the recording then i dont i have a new contract is that right ??

Not as far as Aerial is concerned......

Re: Aerial direct

Cleoriff — Fri, 17 Apr 2015 15:02:41 GMT

If this is a new contract for the next two years and you haven't signed anything....then Aerial can not hold you to anything...

Re: Aerial direct

Toby — Fri, 17 Apr 2015 15:04:00 GMT

Hi @Anonymous ,

If you're expecting a call back, wait a little longer and then contact them again if you do not hear anything. If you keep having trouble, let me know.

Re: Aerial direct

Cleoriff — Fri, 17 Apr 2015 15:04:14 GMT

So your current contract is with O2...and Aerial have just contacted you to get you to sign up with them?....

Re: Aerial direct

Cleoriff — Fri, 17 Apr 2015 15:07:03 GMT

I have just seen @Toby 's post. Please do as he asks and contact him if you dont get this callback

Re: Aerial direct

MI5 — Fri, 17 Apr 2015 15:07:08 GMT

@Cleoriff wrote:
If this is a new contract for the next two years and you haven't signed anything....then Aerial can not hold you to anything...

You don't legally have to sign anything - they are verbal contracts, which is where Aerial sting you.

Re: Aerial direct

Anonymous — Fri, 17 Apr 2015 15:07:32 GMT

18th march aerial direct rang me. Set up new contract for 24 months @£17 month. He said your nxt bill will be £17. My bill came through @£24.44 usual amount from 02.

Re: Aerial direct

Cleoriff — Fri, 17 Apr 2015 15:09:45 GMT

@MI5 wrote:
@Cleoriff wrote:
If this is a new contract for the next two years and you haven't signed anything....then Aerial can not hold you to anything...
You don't legally have to sign anything - they are verbal contracts, which is where Aerial sting you.

Ok. I just wasn't aware of all the facts. (The OP has just revealed those in their last post)

Re: Aerial direct

Anonymous — Fri, 17 Apr 2015 15:10:20 GMT

Cheers will do. Said they ring back wednesday.