topic Re: Stop getting messages and deduction money that I have not requested / O2 big bundle offers in Discussions & Feedback

Stop getting messages and deduction money that I have not requested / O2 big bundle offers

Anonymous — Wed, 15 Apr 2015 13:07:28 GMT

Hi, I would appreciate advice and answer to a problem .I keep getting unsolicited message calls saying, Great news you've now got a fresh £10 big bundle.... text....minutes.... until 13 may....we've taken £10 off your balance.... With my use of the mobile call and messages on offer I could not get through in a month of Sundays. How does one get them to stop deducting money from my pay as you go account and stop recieving these big bundle offers? As in the past thanks for any advice.

Re: Stop getting messages and deduction money that I have not requested / O2 big bundle offers

MI5 — Wed, 15 Apr 2015 13:37:26 GMT

You need to change your tariff.
The most suitable one for you would probably be "Big Talker" (don't worry about the name), but it means that you get an allowance the first month you top up but also keep your top up credit to use as you wish.
To switch your tariff to Big Talker, text BIGTALK to 21300 free from your O2 phone.

Re: Stop getting messages and deduction money that I have not requested / O2 big bundle offers

jonsie — Wed, 15 Apr 2015 14:36:42 GMT

You may be able to change it in My O2 as well but texting is your best option.

Re: Stop getting messages and deduction money that I have not requested / O2 big bundle offers

Anonymous — Wed, 15 Apr 2015 14:56:45 GMT

M15, Thanks for your help.I have with the help of on-line help transferred my tariff to bigtalk.
beaver403

Re: Stop getting messages and deduction money that I have not requested / O2 big bundle offers

Anonymous — Wed, 15 Apr 2015 14:59:27 GMT

Thanks Jonsie

Re: Stop getting messages and deduction money that I have not requested / O2 big bundle offers

MI5 — Wed, 15 Apr 2015 15:10:07 GMT

You're welcome mate

Re: Stop getting messages and deduction money that I have not requested / O2 big bundle offers

jonsie — Wed, 15 Apr 2015 15:11:10 GMT

Glad you got it sorted:smileyhappy: