topic Re: new order in Discussions & Feedback

new order

Anonymous — Wed, 18 Mar 2015 10:21:09 GMT

Upgraded on Monday. Was told delivery today. Text yesterday to say dispatched. Text to say today order cancelled.phoned told order delayed by delivery agent. Nothing o2 can do to help. Poor poor service. Do I cancel and go elsewhere. Thoughts please

Re: new order

MI5 — Wed, 18 Mar 2015 10:25:48 GMT

If phone was dispatched you should have a tracking number on an email.
It isn't normal process to cancel an order due to "delay by delivery agent"
but if it has been just go elsewhere as you have nothing to cancel anymore.

Re: new order

jonsie — Wed, 18 Mar 2015 10:30:04 GMT

Have you received a despatch email?

What does the order status say in My O2?

Re: new order

Cleoriff — Wed, 18 Mar 2015 10:56:12 GMT

Well this is another new excuse for a phone that probably wasn't in stock and O2 are looking for someone else to blame.

There is no doubt @Anonymous should cut his losses and go instore and pick up a phone of his choice there....or even Carphone Warehouse (if Refresh isn't required)...

Re: new order

Cleoriff — Wed, 18 Mar 2015 10:59:12 GMT

To add...it would be interesting to know whether the OP paid any upfront costs for this cancelled order? if so he should be looking for a refund asap....?

Re: new order

Bambino — Wed, 18 Mar 2015 11:13:25 GMT

I would imagine that the OP had to pay up front. I've never heard of O2 sending out a phone that wasn't paid for prior to dispatch. The OP will, as you say, have to request a refund, unless the refund was automatically generated by the cancellation. The OP will have to check their account.

Re: new order

Cleoriff — Wed, 18 Mar 2015 11:17:27 GMT

Agree @Bambino though they did say it was an upgrade? I could have upgraded with no cost had I chosen a certain type of phone. As it was, I had bought mine sim free elsewhere so it didn't apply to me as I just went for a sim only tariff...

Re: new order

jonsie — Wed, 18 Mar 2015 11:57:54 GMT

It just sounds like another case of taking payment and not being able to supply goods. Usually the only reason for O2 to cancel would be due to a credit check. My O2 should show order status.

Re: new order

Anonymous — Wed, 18 Mar 2015 23:14:24 GMT

Order status is despatched. I did pay up front charges and apparently can't go to a shop until handset arrives and I refuse delivery. Told will be here tomorrow I have my doubts

Re: new order

Anonymous — Wed, 25 Mar 2015 09:07:17 GMT

Hi @Anonymous ,
Did you finally receive your phone?