topic Re: Help with activating Telstra sim in Discussions & Feedback

Help with activating Telstra sim

Anonymous — Fri, 13 Mar 2015 23:22:16 GMT

I am currently in Australia and want to use a Telstra pre-paid Sim in my O2 phone whilst here. I have an iphone5. My iPhone says I need to contact my carrier to get it unlocked. Can I get advice on how to do this. Paul

Re: Help with activating Telstra sim

Cleoriff — Fri, 13 Mar 2015 23:47:17 GMT

@Anonymous wrote:
I am currently in Australia and want to use a Telstra pre-paid Sim in my O2 phone whilst here. I have an iphone5. My iPhone says I need to contact my carrier to get it unlocked. Can I get advice on how to do this. Paul

Hi @Anonymous

You should really have unlocked this phone before travelling abroad. It would have been so much easier. :smileywink:...
This is the number to phone O2 Customer services from abroad.....(for pay monthly customers...)
From abroad +44 3448090202 Free†

Or you could try the unlock form here

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Re: Help with activating Telstra sim

jonsie — Sat, 14 Mar 2015 00:04:02 GMT

How long are you in Australia for as it could take anything from a few days up to 14 days for any unlock.

If you are on contract you could use TuGo in the meantime over wifi to utilise your allowances.

If P&G you need £15 credit for the unlock.

Re: Help with activating Telstra sim

Anonymous — Tue, 17 Mar 2015 17:36:22 GMT

You won't be able to unlock it over there, you can only unlock it in this country where you bought the phone from

Re: Help with activating Telstra sim

MI5 — Tue, 17 Mar 2015 17:42:38 GMT

@Anonymous wrote:
You won't be able to unlock it over there, you can only unlock it in this country where you bought the phone from

Sorry, but that is incorrect info.

Re: Help with activating Telstra sim

jonsie — Tue, 17 Mar 2015 17:43:18 GMT

The unlock will work anywhere....

Re: Help with activating Telstra sim

Anonymous — Wed, 18 Mar 2015 12:19:01 GMT

Thanks for clarifying guys
What was your experience unlocking your phone abroad @Anonymous ?

Re: Help with activating Telstra sim

Anonymous — Wed, 18 Mar 2015 16:14:22 GMT

@Anonymous as I understood it I thought you had to be in this country to get a phone unlocked that's why I said my previous statement

Re: Help with activating Telstra sim

MI5 — Wed, 18 Mar 2015 17:13:09 GMT

@Anonymous wrote:
@Anonymous as I understood it I thought you had to be in this country to get a phone unlocked that's why I said my previous statement

I agree it might be easier to be in the UK esp if something goes wrong, but as long as you have previously used the phone on o2-uk all should go well where ever you are.....

Re: Help with activating Telstra sim

Anonymous — Wed, 18 Mar 2015 17:16:19 GMT

Thank you for that clarification @MI5