topic Re: Cancelling contract in Discussions & Feedback

Cancelling contract

Anonymous — Sun, 08 Mar 2015 23:28:50 GMT

How do I go about cancelling my contract it ends on 9 th April and I would like to give them a months notice thanks

Re: Cancelling contract

Bambino — Sun, 08 Mar 2015 23:32:26 GMT

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: Cancelling contract

jonsie — Sun, 08 Mar 2015 23:35:21 GMT

Easiest way is to call 202 and select the option for leaving O2 or, you can use chat to ask for your PAC but they can't cancel your contract.

A guide here :

Cancelling Your Contract - A Guide - O2 Community

Re: Cancelling contract

Cleoriff — Sun, 08 Mar 2015 23:37:17 GMT

@Anonymous You have 2 threads running asking the same question?

http://community.o2.co.uk/t5/Discussions-Feedback/02-email/m-p/857769#M61606

Re: Cancelling contract

Anonymous — Mon, 09 Mar 2015 07:21:51 GMT

It is not possible to cancel your contract via email.

As stated above the easiest way is to call 202 and speak to retentions to cancel your contract. Waiting times have reduced but be prepared for a wait on the phone.

Re: Cancelling contract

Anonymous — Mon, 09 Mar 2015 07:27:00 GMT

Hi
I thought they need it in writing when cancelling contract

Re: Cancelling contract

Cleoriff — Mon, 09 Mar 2015 08:02:13 GMT

@Anonymous wrote:
Hi
I thought they need it in writing when cancelling contract

Not usually...but follow the advice in this link...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: Cancelling contract

Anonymous — Thu, 30 Apr 2015 12:42:09 GMT

After contacting o2 to cancel my contract 60 days before it expires i was told that i could not cancel unless i gave exactly 30 days notice from the end date of my contract, not 31 not 29 but exactly 30 days how can anyone give exactly 30 days notice from the date they took the contract out, this is totaly unreasonable and i have now sent a letter to offcom highliting this situation.

o2 are a terible company to deal with my partener had the same problem in the end she cancelled th direct debit and then o2 blacklisted her on her credit file, what a terible company.

certainly will be warning and advising everyone else i know not to deal with them.

Re: Cancelling contract

MI5 — Thu, 30 Apr 2015 12:53:57 GMT

The official complaints process is detailed here http://www.o2.co.uk/how-to-complain
OFCOM won't be interested in individual complaints at all and if your complaint with O2 ends in deadlock you need to go to the Ombudsman.

Re: Cancelling contract

perksie — Thu, 30 Apr 2015 13:36:05 GMT

@Anonymous wrote:
After contacting o2 to cancel my contract 60 days before it expires i was told that i could not cancel unless i gave exactly 30 days notice from the end date of my contract, not 31 not 29 but exactly 30 days how can anyone give exactly 30 days notice from the date they took the contract out, this is totaly unreasonable and i have now sent a letter to offcom highliting this situation.
o2 are a terible company to deal with my partener had the same problem in the end she cancelled th direct debit and then o2 blacklisted her on her credit file, what a terible company.
certainly will be warning and advising everyone else i know not to deal with them.

It doesn't have to be 30 days exactly, but they are entitled charge you for 30 days from the day you give notice.

Cancelling the direct debit unilaterally will cause a default against your account, which is what any other company would do.

As MI5 says Ofcom cannot take a complaint from an individual and you must use the O2 complaint procedure.

Re: Cancelling contract

Anonymous — Fri, 01 May 2015 09:09:19 GMT

As my contract ends on 04/07/15
you have no right to continue to take payments that is theft however you look at it, o2 are **bleep**.

Re: Cancelling contract

Cleoriff — Fri, 01 May 2015 09:15:16 GMT

@Anonymous wrote:
As my contract ends on 04/07/15
you have no right to continue to take payments that is theft however you look at it, o2 are **bleep**.

No you are incorrect. Unless you cancel your contract it carries on as a 30 day rolling contract...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: Cancelling contract

MI5 — Fri, 01 May 2015 09:50:19 GMT

It's also only May 1st so you still have 2 months to pay.

Re: Cancelling contract

perksie — Fri, 01 May 2015 13:29:27 GMT

@Anonymous wrote:
As my contract ends on 04/07/15
you have no right to continue to take payments that is theft however you look at it, o2 are **bleep**.

You don't seem to understand your contract or how it works, O2 are not taking your money without it being due.

Re: Cancelling contract

MI5 — Fri, 01 May 2015 13:31:57 GMT

Or did you mean 7th April ?
Either way it will run on unless you cancel it.