topic Re: Live chat times? in Discussions & Feedback

Live chat times?

Anonymous — Sun, 08 Mar 2015 20:30:11 GMT

I've just opened a live chat and it says 'we're really busy right now. Thanks for waiting.' Does it just say that for every two minutes all the time, or are they genuinely busy and my live chat will be answered?

Re: Live chat times?

MI5 — Sun, 08 Mar 2015 20:40:21 GMT

Just hang on and they should get to you, unless it's something we can help with?

Re: Live chat times?

Cleoriff — Sun, 08 Mar 2015 20:59:09 GMT

I thought live chat was only open from 8am to 5pm Saturday and Sunday?

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Business%29,CASE=55829

Re: Live chat times?

MI5 — Sun, 08 Mar 2015 21:04:59 GMT

As you know I rarely use it but I was able to open a chat window just now when I tried.

Re: Live chat times?

Cleoriff — Sun, 08 Mar 2015 21:08:04 GMT

@MI5 wrote:
As you know I rarely use it but I was able to open a chat window just now when I tried.

I also tried...got the window open but didn't type in any details...as I had nothing to say

Re: Live chat times?

MI5 — Sun, 08 Mar 2015 21:21:49 GMT

Just ask for the weather forecast

Re: Live chat times?

Anonymous — Sun, 08 Mar 2015 22:46:03 GMT

Been waiting to cancel my contract, got nearly to the end and was cut off. Then waited 45 minutes and gave up! Tried again and was told to ring in the morning! Not happy!

Re: Live chat times?

Cleoriff — Sun, 08 Mar 2015 23:00:07 GMT

@Anonymous wrote:
Been waiting to cancel my contract, got nearly to the end and was cut off. Then waited 45 minutes and gave up! Tried again and was told to ring in the morning! Not happy!

Was this via Live Chat? if so I would give them a miss for anything account based....you would be better ringing 202 in the morning....

Re: Live chat times?

Anonymous — Sun, 08 Mar 2015 23:10:43 GMT

It is no longer possible to cancel on live chat I don't believe but you can request a pac code now from them if you wish to port your number

To avoid issues later please don't cancel your direct debit until after your final bill has been paid.