topic Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!??? in Discussions & Feedback

You stupid o2, can't you even run a simple thing like web mail!!!???

Anonymous — Fri, 06 Mar 2015 13:37:29 GMT

I had just sent an email, and your USELESS & BAD 'SERVICE' LOST MY EMAIL MESSAGE!!! Not to mention your slow access to emails and this is not the first, second, third and more times this has happened! Fire the idiots you employ who do NOT do their job properly, if they even know what that is!!! You stupid timewasting.

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

Cleoriff — Fri, 06 Mar 2015 12:26:46 GMT

O2 webmail finished in November....everyone should have received a text or email to that effect...

PS this is a customer to customer forum...in case you thought you were through to O2...

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

Anonymous — Fri, 06 Mar 2015 12:58:57 GMT

Here's more of o2's lies!: '

Sorry, we can’t find the page you’re after.

It might be temporarily unavailable. Or it might have been moved, updated or deleted.

Have you got the right web address? Try typing it in again, making sure there are no spaces or capital letters.

If it still doesn’t work, try any of these options instead:

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

Cleoriff — Fri, 06 Mar 2015 12:31:53 GMT

You really need to contact customer services via this route. As I said in my initial post O2 email has now finished

http://www.o2.co.uk/contactus

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

Cleoriff — Fri, 06 Mar 2015 12:34:37 GMT

PS @Anonymous

As I said earlier this is a forum run by customers like yourself. Is there is an issue we could help with? As long as it's not account related there are plenty of people here who could assist you

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

Anonymous — Fri, 06 Mar 2015 13:08:41 GMT

@Anonymous wrote:

**************.

I can understand that you are frustrated, upset and angry - but such expressions are most offensive, sir and especially to those who have a loving responsibilty to care 24/7 for others who for one reason or another experience mental illness and associated problems. I hope you will have the grace to edit the remark.

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

Cleoriff — Fri, 06 Mar 2015 13:08:20 GMT

@Anonymous wrote:

@Anonymous wrote:

****************.

I can understand that you are frustrated, upset and angry - but such expressions are most offensive, sir and especially to those who have a loving responsibilty to care 24/7 for others who for one reason or another experience mental illness and associated problems. I hope you will have the grace to edit the remark.

Just noticed that @Anonymous and agree wholeheartedly

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

Anonymous — Fri, 06 Mar 2015 13:24:25 GMT

So the people at o2 don't even have a basic save/backup to an e-mail that is being written, so it has now LOST my e-mail, the INCOMPETENT, TIMEWASTING!

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

Cleoriff — Fri, 06 Mar 2015 13:25:38 GMT

@Anonymous wrote:

So the people at o2 don't even have a basic save/backup to an e-mail that is being written, so it has now LOST my e-mail, the bloody INCOMPETENT, TIMEWASTING!

Sorry @Anonymous I suspect not...but as I am just a customer like yourself I can only point you in the direction of the contact us link I provided earlier

Just a thought.....Would the email not be in your sent folder incidentally?

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

Anonymous — Fri, 06 Mar 2015 13:31:48 GMT

@Cleoriff wrote:
Sorry @Anonymous I suspect not...but as I am just a customer like yourself I can only point you in the direction of the contact us link I provided earlier
Just a thought.....Would the email not be in your sent folder incidentally?

Good point @Cleoriff - or failing that perhaps it is in the Drafts folder - that's where many of my efforts used to end up when in the days when I used O2 Email.

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

jonsie — Fri, 06 Mar 2015 14:53:18 GMT

I can understand the frustration but really, calm down. Is this about webmail or an email you sent to O2? They don't actually have a customer correspondence email route apart from the complaint process link at the bottom of the page.

Re: You bloody stupid o2, can't you even run a simple thing like web mail!!!???

jonsie — Fri, 06 Mar 2015 15:09:52 GMT

IO didn't realise what the OP had written until a fellow member informed me. Otherwise my last reply wouldn't have been so civil. No excuse polluting a public forum with such disgraceful and offensive comments.

Re: You stupid o2, can't you even run a simple thing like web mail!!!???

Anonymous — Fri, 06 Mar 2015 19:35:17 GMT

@Anonymous

Understand you are frustrated but if you want us, other o2 customers, to assist you then please do show some respect and be a bit more pleasant.

We would love to help you. Perhaps you could explain exactly what the issue is? It sounds like you had o2 email and you were sending an email that has gone astray? O2 email stopped in November as @Cleoriff has already advised and you should have been made aware.

If you are still using email you would be advised to set up a new email account with another provider and perhaps if the facility exists put forwarding rules in your o2 email to send any inbound messages to your new email account.

As for email saving, some email systems save to drafts in stages as you go along but not all. If the email is lost I am sorry to say it will almost certainly be as a result of user error. Sorry to say that.

Re: You stupid o2, can't you even run a simple thing like web mail!!!???

Anonymous — Sat, 07 Mar 2015 11:42:18 GMT

So ....straight to the point...

Webmail has been discontinued, there is no support for it and if you ring customer services they will confirm this.

Notifications have been sent out to all customers that had these accounts.

The servers are still active but don't get any type of maintenance, so if you are having issues with sending and receiving emails there is no support as all customers were warned to create other email accounts as O2 would not provide this service anymore.

Re: You stupid o2, can't you even run a simple thing like web mail!!!???

Anonymous — Sat, 07 Mar 2015 13:01:09 GMT

@Anonymous wrote:
So ....straight to the point...
Webmail has been discontinued, there is no support for it and if you ring customer services they will confirm this.
Notifications have been sent out to all customers that had these accounts.
The servers are still active but don't get any type of maintenance, so if you are having issues with sending and receiving emails there is no support as all customers were warned to create other email accounts as O2 would not provide this service anymore.

If the Servers are still active does that mean all O2 Email accounts are still accessible though unsupported by O2?

Re: You stupid o2, can't you even run a simple thing like web mail!!!???

jonsie — Sat, 07 Mar 2015 13:14:04 GMT

Most have been deactivated now. Mine was switched off around 9 months ago.

Re: You stupid o2, can't you even run a simple thing like web mail!!!???

Cleoriff — Sat, 07 Mar 2015 13:20:26 GMT

@jonsie wrote:
Most have been deactivated now. Mine was switched off around 9 months ago.

In addition I would imagine any email would just hang around in cyberspace.People were warned as far back as September (some earlier) that webmail was closing and advised to set up another email client...?

Re: You stupid o2, can't you even run a simple thing like web mail!!!???

Anonymous — Sat, 07 Mar 2015 13:23:51 GMT

Perhaps the OP's notification email is stuck in cyberspace as well @Cleoriff lol

Bet he didn't check his Spam Box

Re: You stupid o2, can't you even run a simple thing like web mail!!!???

jonsie — Sat, 07 Mar 2015 13:25:12 GMT

I found out via email and text in September 2013 that it would be discontinued 1st November that year except for broadband customers migrating to Sky though the switch off was staggered.