topic Re: Disgusted in price rises once a contract is signed in Discussions & Feedback

Disgusted in price rises once a contract is signed

Anonymous — Fri, 27 Feb 2015 17:22:50 GMT

I think it is disgusting that O2 decide to raise the bills with so called inflation, we only sign on for up to 2 years and usually have crap service, but we cant then get a reduction in areas that have poor coverage, if they can't wait until customers have the choice to come over, or renew at new tarrif rates then its a bad show and just infuriates customers for such an appitance. Shame on them....

Re: Disgusted in price rises once a contract is signed

MI5 — Fri, 27 Feb 2015 17:39:45 GMT

We get the same posts every year.
O2 have made it clear that prices will increase every year in line with inflation.
I guess the emails have gone out for this year already ?

Re: Disgusted in price rises once a contract is signed

jonsie — Fri, 27 Feb 2015 17:44:42 GMT

I'm quite surprised that some people seem to unaware of this as it's stated on all contracts for the last couple of years and was highlighted by the media.

Re: Disgusted in price rises once a contract is signed

Anonymous — Fri, 27 Feb 2015 17:45:40 GMT

I have only just joined O2 and already a price increase within two months?

Re: Disgusted in price rises once a contract is signed

MI5 — Fri, 27 Feb 2015 17:46:02 GMT

We'll still get them though I'm sure

Re: Disgusted in price rises once a contract is signed

MI5 — Fri, 27 Feb 2015 17:47:34 GMT

@Anonymous wrote:
I have only just joined O2 and already a price increase within two months?

It makes no difference - The price increase is EVERY April, regardless of when you join.

Re: Disgusted in price rises once a contract is signed

Anonymous — Fri, 27 Feb 2015 18:13:35 GMT

I think the main thing to be disappointed with is the rise in prices of other things like a text to Jersey or Guernsey is now not covered by your tarrif so will cast 20p a go. And the rise in international call charges certainly isn't in line with RPI as the price of a European call jumps from 60p a min to 1.00 a min. That certainly isn't 1.1%!

Re: Disgusted in price rises once a contract is signed

MI5 — Fri, 27 Feb 2015 18:17:13 GMT

Calls to the Channel Islands stopped being included 18 months ago, so I guess texts have now been included too.....?

Re: Disgusted in price rises once a contract is signed

Anonymous — Fri, 27 Feb 2015 18:20:13 GMT

Apparently so.

Re: Disgusted in price rises once a contract is signed

Anonymous — Fri, 27 Feb 2015 18:29:28 GMT

3 months of contract left the going to Three due to broken O2 promises

Re: Disgusted in price rises once a contract is signed

jonsie — Fri, 27 Feb 2015 18:33:34 GMT

The beauty of being out of contract is that you will have that option. Just be sure they have good coverage at home, work and your normal areas of travel.

Re: Disgusted in price rises once a contract is signed

MI5 — Fri, 27 Feb 2015 18:38:10 GMT

@Anonymous wrote:
3 months of contract left the going to Three due to broken O2 promises

What promises?

Re: Disgusted in price rises once a contract is signed

Bambino — Fri, 27 Feb 2015 18:38:44 GMT

@Anonymous wrote:
3 months of contract left the going to Three due to broken O2 promises

O2 doesn't really care. You go, someone else joins. It'll all be Three soon anyway....:smileywink:

Re: Disgusted in price rises once a contract is signed

Anonymous — Fri, 27 Feb 2015 18:56:23 GMT

Seems that O2 is on a self destruction course...

So THREE dont charge for 0800 calls (O2 do)

with THREE you can use your UK allowances abroad (O2 make you pay extra)

THREE dont have annual price increases (O2 do and seem to think we should be grateful for it).

OFCOM have made some strict rulings about price increases so O2 obviously think that they can rip off existing customers.

Well O2 , guess where Im going in June when my contract is up.

Lets just hope that THREE dont take over O2, or at least if they do then they'll make sane decisions for their customers in future.

Re: Disgusted in price rises once a contract is signed

jonsie — Fri, 27 Feb 2015 19:00:33 GMT

Enjoy the 3 network:smileywink:

Re: Disgusted in price rises once a contract is signed

Anonymous — Fri, 27 Feb 2015 19:07:33 GMT

I can't get internet on my phone when our home hub drops out because we don't have 3G let alone 4g I presume I pay towards my internet but can only use it when I travel 6 miles away when my hub is down, it doesn't seem right to have to pay more

Re: Disgusted in price rises once a contract is signed

Anonymous — Fri, 27 Feb 2015 19:19:59 GMT

Just on the matter of OFCOM as per Bill_H above.

The OFCOM ruling made clear that mid term contract rises WERE allowed but only if they were advised to customers in advance. If you look at all of o2's advertising it is there.

None of us on here liked it and still don't but the fact is that legally o2 have done nothing wrong.

Of course morally is a different argument

Re: Disgusted in price rises once a contract is signed

MI5 — Fri, 27 Feb 2015 19:20:08 GMT

@Anonymous wrote:
I can't get internet on my phone when our home hub drops out because we don't have 3G let alone 4g I presume I pay towards my internet but can only use it when I travel 6 miles away when my hub is down, it doesn't seem right to have to pay more

By the very definition of a "mobile" phone yiou can move around and use your data where there is a signal.

Or move to a network that does give you data at home (not much point if you have wifi).

Or take a tariff with less data next time if you're not using it?

Re: Disgusted in price rises once a contract is signed

Anonymous — Fri, 27 Feb 2015 19:21:40 GMT

Re 0800 calls. This is an EU Directive and by December this year all 0800 calls from mobiles in the uk well be FREE.

Three decided to act early. The others are dragging their feet.

Re: Disgusted in price rises once a contract is signed

viridis — Fri, 27 Feb 2015 19:40:38 GMT

Bonkers how many people don't even look at their contract before they sign.
Go on take a look, it's on there about price rises.
You'll find your contract folded in half near your smartphone box.