topic O2 can not contact them by email in Discussions & Feedback

O2 can not contact them by email

Anonymous — Mon, 23 Feb 2015 03:07:27 GMT

Such a big company which does not have email enable so customers can contact,

rather than wait or phone them or online chat.

So sad company even though i am with them.

maybe just me can not find it,as i been going around in circles..

They disconnect my wrong number and i can not use it as I only

took my phone which was suppose to be still connected.

i had to go and buy a **bleep** phone to use whilst i was away..

total **bleep** up company.

Re: O2 can not contact them by email

Cleoriff — Mon, 23 Feb 2015 07:02:14 GMT

Hi @Anonymous

Unfortunately you can not email O2 now ....There are various ways of contacting them however....

http://www.o2.co.uk/contactus

Not sure if you are still away /abroad.....if so the number to use is +44 3448090202 Free†

Re: O2 can not contact them by email

Anonymous — Mon, 23 Feb 2015 07:36:30 GMT

There are reasons why o2 no longer provide email support @Anonymous

1. Email is not a secure medium so it creates risk.
2. For accounts based queries you would need to go through a security process so the email conversation would become frustrating.
3. With 25 million customers, imagine the volume of emails,
4. O2's systems security.
5. Potential for fraud.

So instead they offer telephone based support OR Live Chat (although that offers its own issues) or the o2 stores.

Every company does things its own way and this is how o2 work.

Re: O2 can not contact them by email

jonsie — Mon, 23 Feb 2015 10:33:16 GMT

So you took your phone overseas and they disconnected it? Seems strange but your only option is to phone customer service or use online chat if you are still overseas.