topic Re: trouble getting the right information in Discussions & Feedback

trouble getting the right information

Anonymous — Mon, 26 Jan 2015 20:16:26 GMT

I am loosing the will to live with the horrendous service i have received recently. I get the impression o2 are constantly lying to me and fobbing me off. They failed to action something on my account so i went onto the online chat and have just spent the last 3 hours going round in circles. Spoke to rudely and disrespected as a customer.

Is it right o2 has been bought out?
Anyone else struggle with the chat help?

Feeling down with all this

Re: trouble getting the right information

MI5 — Mon, 26 Jan 2015 20:34:27 GMT

They (o2) are in the process of selling out to Three, but it will take some time to complete.
Everyone (almost) struggles to get any sense out of live chat

Re: trouble getting the right information

jonsie — Mon, 26 Jan 2015 20:30:05 GMT

Edit?

Re: trouble getting the right information

Anonymous — Mon, 26 Jan 2015 20:30:48 GMT

Live Chat are typically ok for low level general enquiries

Speak to o2 Customer Services -> Link http://www.o2.co.uk/contactus by phone.

If they are not helping you to a resolution then look at the http://www.o2.co.uk/how-to-complain/complain route as a last resort.

Re: trouble getting the right information

MI5 — Mon, 26 Jan 2015 20:35:02 GMT

@jonsie wrote:
Edit?

Brain working faster than my fingers

Re: trouble getting the right information

Cleoriff — Mon, 26 Jan 2015 21:10:09 GMT

@MI5 wrote:
@jonsie wrote:
Edit?
Brain working faster than my fingers

:smileytongue:

Re: trouble getting the right information

darrengf — Tue, 27 Jan 2015 00:12:13 GMT

Even if O2 were being bought out, it's going to take 12 months and more for anything to go through. Its been 18 months in Ireland for the O2 and three to merge and it's still going on. For me, it's business as normal and even if O2 were bought, it's still business as normal as far I'm concerned.

But for the chat bit, they probably don't even know about three as there based overseas, so unless they get uk news, they won't have a clue

I just had a thought, you never know, the O2 chat and three chat may even be sat in same office in India or even sat opposite over the table and there not allowed to talk to each other lol, they can wave flags and soon they can join the flags together and wave them 😜

There a thought 😉