topic Re: Ordered new phone out of stock in Discussions & Feedback

Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 12:35:05 GMT

Ordered my new Samsung 5 mini on Saturday, said in stock. Received a text yesterday saying out of stock, expecting more deliveries on 26th (today). From previous experiences have out of stock phones been delievered to anyone quickly? Need my phone this week! Many thanks.

Re: Ordered new phone out of stock

MI5 — Mon, 26 Jan 2015 13:02:02 GMT

From previous reports on here that is not uncommon and it's anyone's guess when phones will be back in stock.
Suggest you keep on calling CS for updates.

Re: Ordered new phone out of stock

Cleoriff — Mon, 26 Jan 2015 13:05:02 GMT

@MI5 wrote:
From previous reports on here that is not uncommon and it's anyone's guess when phones will be back in stock.
Suggest you keep on calling CS for updates.

And here we go again. Lets hope if the takeover goes ahead this practice is kicked out. I can't believe it is still happening if honest...

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 13:11:42 GMT

It may be worth considering cancelling the online order, wait a day or so for o2's systems to update ,and carry out the order in your local O2 store.

You can ring ahead to ensure they have stock if you wish.

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 13:25:19 GMT

Personally I would go to your local o2 store and see if they have stock. If they do then cancel your online order and walk out with the phone.

If refresh is not a deal breaker or if you are paying in full for the phone try carphone warehouse as they can upgrade your o2 contract and might be cheaper

Re: Ordered new phone out of stock

Cleoriff — Mon, 26 Jan 2015 13:58:13 GMT

It is, quite honestly, continued bad service. Seemed to start in September with the launch of the iPhone 6. It hasn't improved. Personally I wouldn't be putting myself out chasing it up...if O2 didn't want my business I would take it elsewhere. I think far too many people are being held to ransom about Refresh. This should NOT affect stock levels.:smileysad:

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 13:36:03 GMT

Given that Giffgaff are able to operate a site that controls stock then o2 (who own GG) should also be able to.

It has been suggested that o2 order handsets in based on orders outstanding. Be interesting to know if that is true and if so how they can morally advertise next day delivery when they know they don't have the stock

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 14:23:59 GMT

Thanks for all of your replies, very kind.

I started an online chat with a worker and they looked into it - still out of stock however apparently I will get my phone by tomorrow or Wednesday latest... We shall see...

Re: Ordered new phone out of stock

Beenherebefore — Mon, 26 Jan 2015 14:27:26 GMT

@Anonymous wrote:
Thanks for all of your replies, very kind.
I started an online chat with a worker and they looked into it - still out of stock however apparently I will get my phone by tomorrow or Wednesday latest... We shall see...

And the online Live Chat told you that did they ?

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 14:55:09 GMT

Yes they did. Fingers crossed!

Re: Ordered new phone out of stock

Beenherebefore — Mon, 26 Jan 2015 16:14:00 GMT

I'd uncross them now otherwise lack of blood circulation may cause them to drop off.......oh ! and don't try holding your breath either.

But at least Live Chat have given us another laugh though.

Re: Ordered new phone out of stock

Cleoriff — Mon, 26 Jan 2015 16:16:04 GMT

@Beenherebefore wrote:
I'd uncross them now otherwise lack of blood circulation may cause them to drop off.......oh ! and don't try holding your breath either.

But at least Live Chat have given us another laugh though.

I'm not laughing.... Sorry my mistake...I am

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 17:35:23 GMT

Haha ohhhh no...

Re: Ordered new phone out of stock

MI5 — Mon, 26 Jan 2015 17:41:19 GMT

So, it's "out of stock" but you are still getting it tomorrow...??

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 17:47:04 GMT

Well I hope I am proved wrong but this does sound like "Live Chat Strikes Again".

It might be a long wait tomorrow. ..... 😆😆

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 17:55:29 GMT

I placed an upgrade order on Thurs 22nd Jan, advisor confirmed that it was in stock. Got an "we are processing your order which will be dispatched later" email at 6.30pm. At 8.10pm got the "out of stock" text which stated that they would next be in stock on 27th Jan.

After a lot of chasing and multiple calls I'm told I'm high enough up the priority to get a dispatch tomorrow. They get 1 chance - if it doesn't get shipped tomorrow I'll be asking for a PAC.

Re: Ordered new phone out of stock

MI5 — Mon, 26 Jan 2015 17:56:32 GMT

Good luck

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 18:00:31 GMT

Wouldn't hold your breath. .....

Re: Ordered new phone out of stock

Cleoriff — Mon, 26 Jan 2015 18:05:40 GMT

@Anonymous wrote:
Haha ohhhh no...

@Anonymous We know this isn't funny at all...particularly if you are the one waiting for a phone. Will you please come back and let us know if a 'miracle' occurs tomorrow....

It gives us an opportunity to feed this back to Community management... best of luck

Perhaps @Anonymous would also come back and let us know if his phone arrives...?

Re: Ordered new phone out of stock

Anonymous — Mon, 26 Jan 2015 18:17:43 GMT

Of course I'll keep you guys updated

I really hope your phone turns up!!!