topic Re: Private Messages in Discussions & Feedback

Private Messages

Anonymous — Mon, 26 Jan 2015 09:12:04 GMT

Is it mandatory in the O2 Community to have the PM function turned on? The "Guidelines" are silent on the matter.

Re: Private Messages

viridis — Mon, 26 Jan 2015 09:15:25 GMT

Not sure tbh, you could PM Toby or marina and find out I guess.

Re: Private Messages

Anonymous — Mon, 26 Jan 2015 09:17:52 GMT

I believe you can turn it off in settings and or block individuals but not site admin.

Re: Private Messages

Anonymous — Mon, 26 Jan 2015 09:19:12 GMT

Thanks @Anonymous.

Re: Private Messages

Beenherebefore — Mon, 26 Jan 2015 09:19:19 GMT

Have a look in your "My Settings"....if there's a turn off that's where it'll be.

Re: Private Messages

Anonymous — Mon, 26 Jan 2015 09:20:55 GMT

Settings -> My Preferences.

Re: Private Messages

Anonymous — Mon, 26 Jan 2015 09:21:45 GMT

@Beenherebefore wrote:
Have a look in your "My Settings"....if there's a turn off that's where it'll be.

Thank you @Beenherebefore I know how to turn it off. I was just wondering if that would be regarded as an offence against the "Guidelines"

Re: Private Messages

Anonymous — Mon, 26 Jan 2015 09:24:14 GMT

The option is not a stipulation to being a member as far as I can see @Anonymous

Re: Private Messages

Beenherebefore — Mon, 26 Jan 2015 09:26:13 GMT

Well if it's in My Settings then logically O2 don't object to your turning it off

Re: Private Messages

viridis — Mon, 26 Jan 2015 09:26:40 GMT

However, I believe notifications from admins and moderators will override the settings and still be delivered.

Re: Private Messages

Toby — Mon, 26 Jan 2015 09:27:15 GMT

Hi Gerry,

Its entirely your choice whether to have them turned on or not.

The only issue being that if anything is ever edited or removed from a member's account who has disabled PMs, they are not able to receive any kind of explanation as to why certain actions are taken by the community team. I would personally not recommend turning them off for this reason.

Re: Private Messages

Anonymous — Mon, 26 Jan 2015 09:32:26 GMT

@Toby

To clarify if a member disables the pm option does that mean you , the team and moderators cannot Private Message a member at all ?

Re: Private Messages

Anonymous — Mon, 26 Jan 2015 09:46:01 GMT

@Anonymous wrote:
@Toby

To clarify if a member disables the pm option does that mean you , the team and moderators cannot Private Message a member at all ?

Sorry to butt in on a message specifically addressed to another, but we are talking about O2 here, are we not? So if there is anything of importance that O2 wishes to communicate to one of its customers then presumably O2 could resaonably be expected to use SMS or email to do so.

Re: Private Messages

Toby — Mon, 26 Jan 2015 10:00:13 GMT

Hi guys,

If a member has any issues that need to addressed regarding the community, it will occur via PM. SMSs and emails are not a part of this process and won't be for the foreseeable future.

@Anonymous , the team cannot override a disabled PM option.

Re: Private Messages

Anonymous — Mon, 26 Jan 2015 17:15:44 GMT

@Toby wrote:
Hi guys,

If a member has any issues that need to addressed regarding the community, it will occur via PM. SMSs and emails are not a part of this process and won't be for the foreseeable future.

If we turn on the PM feature we can also elect to receive an email notification of any new PMs sent to us, but apparently we cannot receive the PM information by email. No doubt there is some technologiclly obscure reason for such backwardness.

Re: Private Messages

Toby — Mon, 26 Jan 2015 17:20:04 GMT

Hi Gerry,

It would potentially open up a new email address system that members and other customers would try to contact us through regularly with customer service queries that we could not answer due to our time being spent on the community.

If you would like a PM, simply keep them enabled

Re: Private Messages

Anonymous — Mon, 26 Jan 2015 17:42:03 GMT

I see @Gerry's ideal here. If a PM is received and an email is sent to notify that there is a PM could the content not be included with that email.

We would still need to log in to community to respond.

Shouldn't be too hard should it?

Re: Private Messages

viridis — Mon, 26 Jan 2015 18:15:54 GMT

It does on the Xperia forum and they use lithium.
You get the email informing you of the pm and shows the pm within the email.

Re: Private Messages

Cleoriff — Mon, 26 Jan 2015 18:22:25 GMT

Now that sound a good idea. Getting PMs from here is the only time you need to log on to read them.

You don't have to log on to read any other post on threads you subscribe to.....

Re: Private Messages

gemz4the1 — Tue, 27 Jan 2015 08:21:23 GMT

I always find it annoying that I get an email saying I have a PM, so I have to log in to view it, sometimes when I have only just logged out. I agree that we should be able to see the message in the email notification. Some PM's are more important, such as from admin, and they should be read first.