topic calling nhs 111 ftom O2 mobile in Discussions & Feedback

calling nhs 111 ftom O2 mobile

Anonymous — Fri, 23 Jan 2015 18:11:59 GMT

Tried calling NHS 111 in the busy Xmas period. Got through to the wait message but was cut off twice after waiting 10 mins 40ish seconds each time. Is this O2 cutting me off or the nhs system? Anyone else had this? Can't imagine O2 knows I am not in a real conversation.

Re: calling nhs 111 ftom O2 mobile

Anonymous — Fri, 23 Jan 2015 18:13:52 GMT

Can someone move this out of Tugo into pay monthly forum. Sorry.

Re: calling nhs 111 ftom O2 mobile

Anonymous — Fri, 23 Jan 2015 18:15:22 GMT

The NHS number is run on behalf of the NHS by Vodafone and there was a service failure over Christmas which might explain your issue.

It was also extremely busy as people were in some cases phoning up with things that really a pharmacist could have dealt with.

Re: calling nhs 111 ftom O2 mobile

MI5 — Fri, 23 Jan 2015 18:16:08 GMT

I assume the NHS service was very busy - There is no reason for O2 to cut you off.

Re: calling nhs 111 ftom O2 mobile

Anonymous — Fri, 23 Jan 2015 18:26:30 GMT

Sounds like you got disconnected by the nhs lime not O2 I'm afraid

Re: calling nhs 111 ftom O2 mobile

Anonymous — Fri, 23 Jan 2015 18:27:13 GMT

Kinda what I thought. O2 doesn't cut any other call at 10 mins. frustrating losing your place in the queue. Hopefully won't happen next time. Cheers.

Re: calling nhs 111 ftom O2 mobile

Anonymous — Fri, 23 Jan 2015 18:29:10 GMT

Glad I could help

Re: calling nhs 111 ftom O2 mobile

Cleoriff — Fri, 23 Jan 2015 18:34:30 GMT

Yes sadly the number went down at Christmas. Caused a great deal of anger with medical services. People then had to phone 999 for problems that could have been sorted with the less urgent 111