topic Re: An E-mail address please in Discussions & Feedback

An E-mail address please

Anonymous — Thu, 22 Jan 2015 14:07:17 GMT

I need to contact you about several things and Live Chat keeps giving me a message about keys not matching - when I did get through we said Hi and then I got cut off. Live Chat is great for a quick question that does not require copious detail to be added ...

I don't want to write to you - I want things adressed more promptly than snailmail thanks and I don't want to pay premium price for a stamp just to get my service with you that I am paying for sorted out. Neither do I wnat to spend £7 on a bus fare to go to my nearest store to get them to fax you my issues ... before you suggest it as an alternative

I started to phone you but I lost the will to live just going through the greeting recording and trying to fit my enquiries to the options ....

Please - pretty please - can I just have an e-mail contact that is easy to find on your website so I can ask you what I want to know and you can decide the best person (people) to answer me ... you are a communications company after all so is it too much to ask that you provide forms of communication to suit all your customers?

Thank you

Re: An E-mail address please

Anonymous — Thu, 22 Jan 2015 14:13:54 GMT

we are all customers here with no access to your account I'm afraid.

Re: An E-mail address please

viridis — Thu, 22 Jan 2015 14:14:25 GMT

Sorry, o2 no longer have an email address for customer services, if your query is detailed, I severely recommend calling them and not using live chat, who are, as you state, very limited.

Re: An E-mail address please

Anonymous — Thu, 22 Jan 2015 14:16:55 GMT

Thanks adriannadavey - it is more by way of highlighting a flaw in their approach (and venting my frustration) than by seriously expecting a response

Re: An E-mail address please

Anonymous — Thu, 22 Jan 2015 14:17:37 GMT

As mentioned contact O2 Customer Services http://www.o2.co.uk/contactus or if warranted if customer services are unable to help their is a complaint link at the foot of the forum page.

Re: An E-mail address please

Anonymous — Thu, 22 Jan 2015 14:29:08 GMT

You mentioned that you need to contact o2 about several things.

if some of them are not account related maybe we can help.

Re: An E-mail address please

Toby — Thu, 22 Jan 2015 14:34:20 GMT

Hi @Anonymous ,

I'm Toby, the community coordinator here.

In what other ways have you tried to contact O2? If you've exhausted them all and still need help, do let me know

Welcome to the community!

Re: An E-mail address please

jonsie — Thu, 22 Jan 2015 15:11:52 GMT

Is good to communicate but getting ever more difficult. ...

Re: An E-mail address please

Bambino — Thu, 22 Jan 2015 15:18:38 GMT

Pretty ironic when the difficulty comes from a communications company.

Re: An E-mail address please

Anonymous — Thu, 22 Jan 2015 20:31:54 GMT

There is a reason why o2 and many other companies are removing email addresses.

VIRUSES

The online Web Forms mean o2 can control what is sent and avoid dangerous attachments.

Sign of the times I'm afraid.

Re: An E-mail address please

Beenherebefore — Thu, 22 Jan 2015 20:47:36 GMT

I would suggest the reason as regards O2 is that they cannot control the flow of emails but they can control the flow of telephone calls by queuing.

Re: An E-mail address please

Anonymous — Thu, 22 Jan 2015 20:50:16 GMT

Indeed @Beenherebefore they can control Web Form contact too