topic Recorded Phone Calls in Discussions & Feedback

Recorded Phone Calls

Anonymous — Thu, 15 Jan 2015 09:57:53 GMT

Is it possible to get a recording of a previous phone call made from my phone? i have a dispute with a company that i rang recently and was wondering if 02 could send me a playback of the phone call ?

Re: Recorded Phone Calls

MI5 — Thu, 15 Jan 2015 10:05:34 GMT

O2 do not keep recordings of phone calls.
There will be a record of the call in your My O2 if you are a contract customer though.

Re: Recorded Phone Calls

Beenherebefore — Thu, 15 Jan 2015 10:36:55 GMT

@Anonymous it's possible that the company you called has recorded the communication. If so, they are obliged to release that recording to you, a fee may have to be paid.