topic Re: Can't connect to London Underground Wifi in Discussions & Feedback

Can't connect to London Underground Wifi

Anonymous — Mon, 05 Jan 2015 09:53:49 GMT

Hi, Uptil mid Dec, I was able to connect to O2/Virgin Media London underground wifi, but one day it suddenly kicked me out & ever since it's giving me error "Sorry, we're having a few problems at the moment. We're working on it, so have another go later".

I can see my fellow O2 customers can connect, so is there anything wrong with my mobile/profile?

How do I resolve this?

Re: Can't connect to London Underground Wifi

Anonymous — Mon, 05 Jan 2015 09:59:27 GMT

Hi

Their has been similar threads on the forum.

http://community.o2.co.uk/t5/Discussions-Feedback/O2-Wifi-London-Underground/m-p/831227/highlight/true#M57315

http://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-connect/m-p/666947/highlight/true#M11914

http://community.o2.co.uk/t5/Other-Products-Services/LU-underground/m-p/522534/highlight/true#M8829

Maybe some info in them may help.

Re: Can't connect to London Underground Wifi

Cleoriff — Mon, 05 Jan 2015 10:09:09 GMT

@Anonymous wrote:
Hi, Uptil mid Dec, I was able to connect to O2/Virgin Media London underground wifi, but one day it suddenly kicked me out & ever since it's giving me error "Sorry, we're having a few problems at the moment. We're working on it, so have another go later".

I can see my fellow O2 customers can connect, so is there anything wrong with my mobile/profile?

How do I resolve this?

As I understand it O2 had a shared agreement with Virgin re Wifi in the London underground. However a recent thread indicated that this was only in the buildings inc platforms etc and not on the actual trains.

Not sure why you are unable to connect unless they are actually doing maintenance or upgrading the system?

Re: Can't connect to London Underground Wifi

Anonymous — Mon, 12 Jan 2015 07:48:57 GMT

Hello, that's exactly what is happening to me too.

I think it started when my Big Bandle was once gone on New year's day-ish. They say it's necessary to top up once a month but I just forgot to do that. Of course I've already topped up again but the Wi-Fi connection has not been restored yet. I've tried to log in many times but they have been only saying that annoying error message "We are having a few problems etc..." At least this situation has continued for a week.

I'm pretty upset, cause guys in O2 customer service just said I should ask Virgin about it but it's even impossible for non-Virgin customers to send an e-mail to them!

(Sry for my bad English, I'm non native)

Re: Can't connect to London Underground Wifi

Cleoriff — Mon, 12 Jan 2015 08:14:58 GMT

Hi @Anonymous

Here is a link from O2 re FAQ's on using WiFi on the London Underground

It does say that this won't work if you have had problems with your account re payment

As you say you have now paid your bill, you should contact CS.... 202(Contract) 4445 (PAYG) to make sure all has been activated

http://mobi.o2.co.uk/pl/svt/si/mo2couk/po/o2uk/ms/eNLLO8VKS/pa/307108

Re: Can't connect to London Underground Wifi

Anonymous — Wed, 14 Jan 2015 14:03:36 GMT

tried everything what @Anonymous posts suggests.. still not working..

Even deleted my wifi a/c & registered newly at O2 Wifi... still can't connect.. it's really pretty annoying...

I'm PAYG customer.. I recharge every month.. still one day it suddenly stopped & not able to connect ever since..

Can anyone help?

Re: Can't connect to London Underground Wifi

MI5 — Wed, 14 Jan 2015 14:14:20 GMT

@Anonymous wrote:

Can anyone help?

Most likely only CS http://www.o2.co.uk/contactus

Re: Can't connect to London Underground Wifi

Cleoriff — Wed, 14 Jan 2015 15:31:01 GMT

@MI5 wrote:
@Anonymous wrote:

Can anyone help?
Most likely only CS http://www.o2.co.uk/contactus

It would be interesting to know whether Wifi on the London Underground is causing problems for other network customers. I suspect if O2 can't help then VirginMedia CS may be able to shed some light on the issue? When I went onto their forum a weeks or so ago it did say they were upgrading the WiFi system...

Re: Can't connect to London Underground Wifi

Bamboccio — Wed, 21 Oct 2015 09:49:57 GMT

Hi p2kin,

Have you managed to resolve the issue?

Thanks

Re: Can't connect to London Underground Wifi

Bamboccio — Wed, 21 Oct 2015 09:50:40 GMT

Hi p2kin,

Have you solved your issue?

Thanks