topic Re: Deactivated sim card in Discussions & Feedback

Deactivated sim card

Anonymous — Fri, 09 Jan 2015 00:45:57 GMT

my o2 sim card has been deactivated and the problem im having is that when i try 2 log into otha services like my email,facebook etc it asks for the security code sent 2 mobile, which i cant access,pls help

Re: Deactivated sim card

jonsie — Fri, 09 Jan 2015 03:01:54 GMT

How long since the Sim was deactivated?

A call to customer service and they should be able to reactivate it for you.

You need to make a chargeable call every 6 months to keep the sim active and top up once in every 999 days.

Failing all that, pick up a new sim from supermarkets or retailers such as newsagents for around a £1.

Re: Deactivated sim card

Anonymous — Fri, 09 Jan 2015 06:39:37 GMT

Hi

You can also have one sent to your address for Free via https://www.o2.co.uk/freesim/ if you can wait a few days if you are on Payg.

O2 HighStreet shops have them too but you may be asked to top it up by the minimum amount of £10.

Hopefully contacting O2 Customer Services which is 202 for Contract -> 4445 for PAYG -> http://www.o2.co.uk/contactus they should be able to re activate it for you as we have heard from other members with the same issue them having theirs dealt with even after sometime it had been turned off as long as the mobile number has not been recycled.

All the best.

Re: Deactivated sim card

Anonymous — Fri, 09 Jan 2015 21:19:58 GMT

i'll contact customer services,i need my sim card re-activated,,ty jonsie that was the info i needed...my own fault 4 not toppin it up wen the 6mths was due,

Re: Deactivated sim card

MI5 — Fri, 09 Jan 2015 21:25:25 GMT

If it's not been too long your number may still be available.
If not, you will have to take a new one unfortunately 😞

Re: Deactivated sim card

Anonymous — Fri, 09 Jan 2015 22:06:45 GMT

its sorted now,there sendin a new 1 and will transfer number ova,

Re: Deactivated sim card

MI5 — Fri, 09 Jan 2015 22:16:32 GMT

Good news for you mate

Re: Deactivated sim card

Anonymous — Fri, 09 Jan 2015 22:27:10 GMT

Awesome news. 😄

Re: Deactivated sim card

Anonymous — Fri, 09 Jan 2015 22:31:17 GMT

Re: Deactivated sim card

jonsie — Sat, 10 Jan 2015 07:04:32 GMT

Glad you got it sorted

Re: Deactivated sim card

Anonymous — Tue, 13 Jan 2015 15:53:45 GMT

Good news @Anonymous ! thanks for letting us know

Re: Deactivated sim card

Anonymous — Sun, 24 Jan 2016 16:02:30 GMT

Forgot all about my sim card problem...customer services said they'll sort it out and be back to normal soon,afta all this time,im still waiting,maybs the sim cards away on worldwide postal tour,stranger things hav happend lol..truth ov the matter is....customer service took me 4 a baked bean ( a mug )

Re: Deactivated sim card

jonsie — Sun, 24 Jan 2016 17:10:28 GMT

So not sorted then.....

Re: Deactivated sim card

MI5 — Sun, 24 Jan 2016 17:42:29 GMT

This was 12 months ago, right?

Re: Deactivated sim card

jonsie — Sun, 24 Jan 2016 17:56:50 GMT

Hope my marriage lasts this long

Re: Deactivated sim card

Cleoriff — Sun, 24 Jan 2016 18:59:16 GMT

I had to go back and check the date of the first post....

Particularly as the problem has been marked Solved

Re: Deactivated sim card

MI5 — Sun, 24 Jan 2016 18:58:36 GMT

I'm guessing it got lost in the post.......

Re: Deactivated sim card

jonsie — Sun, 24 Jan 2016 19:56:47 GMT

UK Mail I presume.....