topic Re: O2 Guru Service in Discussions & Feedback

O2 Guru Service

Anonymous — Fri, 02 Jan 2015 19:22:00 GMT

On Wedneday 31st December I had an appointment booked with the Guru at the shop in Ipswich. I arrived at the shop to be told that the Guru wasn't in that day. This after waiting in a queue for 15 mins. Why was I allowed to book the appointment if the Guru wasn't going to be in that day or if he was sick then why wasn't I informed earlier that he wasn't going to be there. I wasted 2 hours getting there and back and waiting about in the shop. The staff were very good and tried to help but were unable to do so. I am very annoyed about this and would like an explaination please.

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 19:28:41 GMT

This is similar to a recent post where the same happened.

Edit : This one -> http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Note-4-MASSIVE-email-usage-for-no-reason/m-p/832636/highlight/true#M41260

Maybe they should change or improve their Systems in order to communicate info like this to the customer.

Re: O2 Guru Service

MI5 — Fri, 02 Jan 2015 19:27:46 GMT

What was it you wanted the "guru" for anyway?

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 19:37:18 GMT

This is a customer to customer forum, the only real O2 presence here is the admin who run the community @Marjo @Toby @Anonymous we won't know why you were allowed to book an appointment or why the guru was not available, if you provide more information we may be able to assist or point you in the right direction

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 22:24:08 GMT

Where would I be able to complain to o2 then please? I'm really annoyed at the wasted time. My iPhone6 seems to be useing a lot of data - I had this problem once before with the iPhone4 after one of the IOS updates and the Guru changed a setting on my phone which seemed to cure it. I've only had this iPhone a few weeks and it had used almost all of my data. I'm a low user so only had 100mg - I have just increased this to 500mg but would really like to understand why this sudden increase in the usage.

Re: O2 Guru Service

MI5 — Fri, 02 Jan 2015 22:25:17 GMT

Good luck with that issue.
Complaints link here http://www.o2.co.uk/how-to-complain

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 22:30:04 GMT

Thank you.

Re: O2 Guru Service

MI5 — Fri, 02 Jan 2015 22:31:28 GMT

I had the same data issue and O2 weren't interested - all they kept trying to do was sell me a higher data package (at my cost), so I moved that account to EE.

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 22:35:28 GMT

Hi @Anonymous

Look in -> Settings -Mobile/Cellular and at the bottom where the apps are they will show what app is using how much data.

If you use Facebook try turning off auto play of video in the settings.

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 22:42:25 GMT

Thanks, but it's not something where a particular app is using the data - It seem to be at midnight that it uses a big chunk of the data '19349' volume (KB) in one go. I'm usually in bed at midnight so not using the phone. All the large chunks were at midnight.

Re: O2 Guru Service

MI5 — Fri, 02 Jan 2015 22:44:04 GMT

Midnight is when the whole days data usage is counted up and applied so it's not actually been used at midnight.

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 22:53:47 GMT

Do you use wifi at home ?

I ask because on the iPhone when the screen times out it auto flicks back to O2 Internet and uses data.

By turning off 'mobile data' in your phones settings this will stop this happening. Just remember to switch it back on when out of wifi range.

Settings -> Mobile -> Mobile Data.

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 22:57:31 GMT

I didn't know that and they didn't tell me that in the store either. Thanks for the information.

Re: O2 Guru Service

MI5 — Fri, 02 Jan 2015 22:59:01 GMT

That's why we are here

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 23:02:40 GMT

Yes, I do use the wifi at home - That's useful to know - Why didn't they tell me that in the store - surely they must know that. Thank you. I think I will be ringing o2 to morrow to complain, mainly about the Guru appointment.

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 23:04:17 GMT

It's been long thought to be a battery saving feature as some write ups say wifi uses more battery than network connection. Some refute that too.

I'd rather my iPhone didn't switch between screen time outs but that's how it is right now.

Re: O2 Guru Service

MI5 — Fri, 02 Jan 2015 23:07:53 GMT

If you want wifi to stay on leave it plugged into your charger.

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 23:17:38 GMT

@Anonymous wrote:
Do you use wifi at home ?

I ask because on the iPhone when the screen times out it auto flicks back to O2 Internet and uses data.

By turning off 'mobile data' in your phones settings this will stop this happening. Just remember to switch it back on when out of wifi range.

Settings -> Mobile -> Mobile Data.

it doesnt always do that, mine never does

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 23:24:01 GMT

It's intermittent.

I believe it flicks between the connections and some people think it just switches to network connection.

Google brings up some good discussions.

When my iPhone(s) have gone to 'sleep' and I pressed the home button if your fast enough I can occasionally see the status bar symbol change. Not all the time.

If you don't see that then cool.

Re: O2 Guru Service

Anonymous — Fri, 02 Jan 2015 23:29:15 GMT

@Anonymous wrote:
It's intermittent.

I believe it flicks between the connections and some people think it just switches to network connection.

Google brings up some good discussions.

When my iPhone(s) have gone to 'sleep' and I pressed the home button if your fast enough I can occasionally see the status bar symbol change. Not all the time.

If you don't see that then cool.

@Anonymous when you say iphone(s) how many do you have may i ask?