topic Re: O2 customer details being leaked??? in Discussions & Feedback

O2 customer details being leaked???

Anonymous — Tue, 30 Dec 2014 22:19:03 GMT

Hi,

I received the below email which is almost certainly a phishing attack, given the real email address it came from and the URL behind the "HERE" link. Did anyone else get this? It is scary that they got hold of my name, email address, phone number and even date of birth and now they want my password too.

From: noreply@o2mail.co.uk <test@sipav.org>
Date: 30 December 2014 8:23:39 pm GMT
To: "mr Xxxxx Xxxxx" <xxxxx@yahoo.co.uk>
Subject: mr Xxxxx Xxxxx - Your account for mobile number (07xxxxxxxxx) requires immediate attention - 30 Dec 2014

This e-mail was sent to xxxxx@yahoo.co.uk by O2.

Hello mr Xxxxx Xxxxx,
Your O2 account requires your immediate attention.
We can see that you've recently paid your monthly bill and we request that your information is validated before we can finalize your balance.

Please confirm that the information displayed below is correct:

Name: mr Xxxxx Xxxxx
Date of Birth: dd/MM/yyyy
Mobile Number: 07xxxxxxxxx
Current Plan: Pay Monthly mobile

You must now click here HERE (xxxxx) to verify your O2 account.
Please note, if you fail to validate your account with us your services may be suspended.
Regards
The O2 Team

Sorry, but we can't write back to you from this address, so please do not reply.

This email is sent from Telefonica UK Limited
Registered office: 260 Bath Road, Slough, Berkshire, SL1 4DX
Registered number: 1743099

Re: O2 customer details being leaked???

Anonymous — Tue, 30 Dec 2014 22:05:52 GMT

Please forward this to our site management @Toby

He will feed this back.

And http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Broadband%29,T=Broadband_Case,CASE=45660

Re: O2 customer details being leaked???

Anonymous — Mon, 05 Jan 2015 09:08:54 GMT

It is a blag. They get some details and send out mass emails.

apparently I have been with every bank in the world, every building society, most mobile networks and a fair few energy suppliers.

I have had many accidents and numerous ppi policies.

It is all a case that they buy mailing lists with some info on. It is pure luck that in this case you are an o2 customer.

Bin it and move on. If in doubt phone o2 on 202.

Re: O2 customer details being leaked???

Anonymous — Tue, 30 Dec 2014 22:10:36 GMT

Re: O2 customer details being leaked???

Anonymous — Tue, 30 Dec 2014 22:10:22 GMT

Also look at where the email has originated from;:

test@sipav.org

They have just got hold of a mailing list.

Re: O2 customer details being leaked???

MI5 — Tue, 30 Dec 2014 22:11:15 GMT

There has been quite a few of these the last couple of days.
Pass it on to Toby and ignore it but it may be sensible to change your password, just in case.....

Re: O2 customer details being leaked???

Cleoriff — Tue, 30 Dec 2014 22:17:21 GMT

Yes... @Toby was mentioned this morning re 4 other posts that appear to be scams or poor practice. He said he would be feeding the info back to the team. ...certainly seems to be the New Years resolution for these shysters

Re: O2 customer details being leaked???

MI5 — Tue, 30 Dec 2014 22:20:23 GMT

I hope @Toby is moving quickly on this.......

Re: O2 customer details being leaked???

Anonymous — Tue, 30 Dec 2014 22:22:52 GMT

Thanks all. I have forwarded to Toby and the phishing reporting email address provided by @bandofbrothers.

Re: O2 customer details being leaked???

Cleoriff — Tue, 30 Dec 2014 22:23:24 GMT

@MI5 wrote:
I hope @Toby is moving quickly on this.......

Well this is the 5th or 6th today...and that's just those who posted here, so god help others....:smileysad:

Re: O2 customer details being leaked???

Beenherebefore — Tue, 30 Dec 2014 22:24:57 GMT

@Anonymous wrote:
Also look at where the email has originated from;:

test@sipav.org

They have just got hold of a mailing list.

No the site is a genuine Italian one but it's been hacked

http://www.sipav.org/main/index.html

Re: O2 customer details being leaked???

Anonymous — Tue, 30 Dec 2014 22:29:16 GMT

Indeed @Beenherebefore but it is not an o2 email address in any form so that would immediately ring alarm bells to me.

Re: O2 customer details being leaked???

Beenherebefore — Tue, 30 Dec 2014 22:40:33 GMT

@Anonymous wrote:
Indeed @Beenherebefore but it is not an o2 email address in any form so that would immediately ring alarm bells to me.

Exactly, the genuine site is hacked and used to spam out.....happens a lot.

Re: O2 customer details being leaked???

jonsie — Wed, 31 Dec 2014 08:56:25 GMT

The world we live in eh?

Re: O2 customer details being leaked???

Anonymous — Wed, 31 Dec 2014 16:47:39 GMT

I've just had exactly the same email phishing attempt. Have forwarded to the O2 phishing team. This is one of the best phishing attempts I've seen especially as they knew my name, email address, mobile number, date of birth and even my correct calling plan!
Very disconcerting but I've nuked the email I hope these parasites rot in hell!

Re: O2 customer details being leaked???

Cleoriff — Wed, 31 Dec 2014 17:00:41 GMT

@Anonymous wrote:
I've just had exactly the same email phishing attempt. Have forwarded to the O2 phishing team. This is one of the best phishing attempts I've seen especially as they knew my name, email address, mobile number, date of birth and even my correct calling plan!
Very disconcerting but I've nuked the email I hope these parasites rot in hell!

Agree totally @Anonymous You are probably the 10th person who has posted over the last 24hrs. O2 are being made aware of it via @Toby the forum co-ordinator. We hope it can be stopped soon before it too late for some

Re: O2 customer details being leaked???

Anonymous — Wed, 31 Dec 2014 17:03:59 GMT

I would ALWAYS be concerned about am email that shared all of that information to me because email is not a secure form of traffic and as such reputable companies risk breaching the Data Protection Act.

If you get any email or text or even snail mail like that, call the company on the number you have for them (not the one on the letter, text or email) and check.

Re: O2 customer details being leaked???

Anonymous — Wed, 31 Dec 2014 17:08:20 GMT

Let's hope no one is conned into clicking the link!

Re: O2 customer details being leaked???

Anonymous — Wed, 31 Dec 2014 17:15:18 GMT

Sadly someone on here has reported that they were conned into opening the link.

Rule of thumb. Never open a link in an email unless you are 100% certain of its authenticity.

Re: O2 customer details being leaked???

MI5 — Wed, 31 Dec 2014 17:42:05 GMT

@Anonymous wrote:
Sadly someone on here has reported that they were conned into opening the link.

Rule of thumb. Never open a link in an email unless you are 100% certain of its authenticity.

Totally agree, but as I said last night, the amount of correct info on the emails will make lot's of people think it is genuine.

I wonder what safeguards o2 have put in place as it has been known to them for 3 days already?