topic Re: hassle of cancelling order to reorder passed to and from everywhere in o2 in Discussions & Feedback

hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:27:09 GMT

my order number has been a pain in the arse to cancel although after 5 mins of placing it i tried to cancel it.. my reason for cancelling it is that topcashback did not honour the full cashback amount of £105 the only awarded me £36.75 and told me i would have to wait till this is paid before trying to claim the remainder of the amount( which might not be succesful) there wrong as they should not advertise that amount then pay you less.. anyway i got on to o2 to ask them instead of paying topcashback the money to pay me the money instead which in my eyes sounds like the perfect and easiest idea to do.. anyway your customer support didnt want to no or try to do anything to make me keep this order the only way is to cancel then reorder which i eventually did afte about 2 times but you have not updated myo2 account so i can reorder to get my casgback from quidco this time which are much better than TCB. YOU DONT NO HOW MUCH STRESS THIS HAS CAUSED ME WHEN YOU COULD OF JUST PAID ME INSTEAD as of today this is still showing as a completed order i have not got the phone and have never recieved the phone o2 no its been cancelled but will not change myo2 account to reflect this and state the order is complete and final..i want the manager of ooo2 to call me with a ressolution and explain to me why this has happened and to offer me a compensation package because the quidco deal has now ended with lower cashback.. your a joke o2 i have also just orderes a contract on odafone as im wanting my new phone for the new year and if o2 dont sort this out before my airtime contract with o2 will end

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

MI5 — Tue, 30 Dec 2014 17:26:57 GMT

This isn't customer services mate - you need to contact them yourself http://www.o2.co.uk/contactus

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:27:36 GMT

Hi, could you please remove your mobile number as you could be spammed, also we are all customers here, we can't access your account, you need to call cs on 202

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:31:20 GMT

@Anonymous

I hope my 'mention' of your name sparks an email notification to you so that you return and read what the other members have said about this not being official customer service.

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:31:26 GMT

i have on about 15 occasions on live chat phone and email always passing the book blaming other departments etc .. thats whats stressing me out how hard can it be..

thanks for reply

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:32:35 GMT

Please don't use Live Chat for this ref account based issues.

As said persevere by ringing them please.

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Bambino — Tue, 30 Dec 2014 17:34:41 GMT

If the OP cancelled and then reordered and has nothing I can see this one ending badly. He needs to check his bank account. There could be multiple charges.

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:34:57 GMT

hi thanks phone numbers gone

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

MI5 — Tue, 30 Dec 2014 17:37:18 GMT

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0344 8090202	Standard UK Rate

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:37:27 GMT

only ordered 1 cant reorder untill it shows cancelled on my o2 account but wen i call they tell meits cancelled but wont change it in myo2 account

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:38:30 GMT

ill try again

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:39:30 GMT

It may take a short while for their systems to catch up.

Good luck.

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:39:56 GMT

@paulwilebore, it can take up to 24 hours before your account shows as the order was cancelled

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:42:56 GMT

thanks it has been 2 days tho

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 17:43:28 GMT

fingers crossed

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Tue, 30 Dec 2014 20:06:34 GMT

If it's been 2 days best to ring cs on 202 to see what is the state of play

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

jonsie — Wed, 31 Dec 2014 09:35:07 GMT

Yet another example of the joys of ordering and trying to get a refund.

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Wed, 31 Dec 2014 09:40:12 GMT

Yeah its a joke.. Ive reordered but with ee better coverage and better 4g cheaper plan with more GB and more cashback.. Can't go wrong.. Good bye o2 yipeee let BT buy u out they might save u ur standards are abissmal

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Cleoriff — Wed, 31 Dec 2014 10:05:05 GMT

@Anonymous wrote:
Yeah its a joke.. Ive reordered but with ee better coverage and better 4g cheaper plan with more GB and more cashback.. Can't go wrong.. Good bye o2 yipeee let BT buy u out they might save u ur standards are abissmal

Good luck then.I hope you get the refund soon..:smileywink:

Re: hassle of cancelling order to reorder passed to and from everywhere in o2

Anonymous — Wed, 31 Dec 2014 10:17:33 GMT

How does cash back work?

1. You sign up for TCB (or Quidco).
2. You search for a deal.
3. You must click their the cash back website to the seller.
4. Complete your order as per the t&c's of the deal.
5. Sometimes (and you are told on the cash back website in advance) cash back tracks at a lower amount until the process is completed.
5. Cash back website then waits for confirmation from the seller that ask is ok.
6. Cash back is paid. Typically this can be anything from 1 to 6 months later depending on the set up between TCB / Quidco and the seller.

Your contract is with the seller.

TCB's T&C's make clear that you should never contact the seller regarding queries about cash back, and that you should only contact them so I am not surprised that o2 wouldn't assist.

Still, The OP has chosen EE which so many are currently doing. So we wish them well with that. In the meantime o2 need to get the order cancelled otherwise a phone might be despatched probably by UK Mail then it's a new thread. Good luck.