topic Re: Why does Chat no work in Discussions & Feedback

Why does Chat no work

Anonymous — Sun, 28 Dec 2014 18:47:55 GMT

I've got a dispute regarding an amount that has been charged to my monthly bill in error. I'm unable to get a satisfactory answer to this via e-mail. I've tried to click and connect with live chat but it keeps coming up as "chat not initialized" or " chat key cookie does not match visitors chat key" I'm signed in to my O2 account.

Can anyone give me an explanation why this happens please.

Re: Why does Chat no work

jonsie — Sun, 28 Dec 2014 18:55:42 GMT

Clear the cache and cookies or change browser.

Better yet, save the frustration of live chat and call 202...

Re: Why does Chat no work

MI5 — Sun, 28 Dec 2014 18:58:17 GMT

Without doubt, call 202, but not now, wait until 8.00am in the morning

Re: Why does Chat no work

jonsie — Sun, 28 Dec 2014 19:01:19 GMT

@MI5 wrote:
Without doubt, call 202, but not now, wait until 8.00am in the morning

Surely it's only 7 pm in the uk? Another whiskey please Mauy....

Re: Why does Chat no work

jonsie — Sun, 28 Dec 2014 19:02:46 GMT

Oops...sorry it's Monday here 😂

Re: Why does Chat no work

MI5 — Sun, 28 Dec 2014 19:03:58 GMT

Don't wish your life away !!

Re: Why does Chat no work

jonsie — Sun, 28 Dec 2014 19:09:24 GMT

It's ok Mauy, I'm paying. ...as usual!

Re: Why does Chat no work

Anonymous — Sun, 28 Dec 2014 19:18:11 GMT

@Anonymous wrote:
I've got a dispute regarding an amount that has been charged to my monthly bill in error. I'm unable to get a satisfactory answer to this via e-mail. I've tried to click and connect with live chat but it keeps coming up as "chat not initialized" or " chat key cookie does not match visitors chat key" I'm signed in to my O2 account.
Can anyone give me an explanation why this happens please.

Sometimes pop up blockers stop the connection , come out of the screen and try again or perhaps try using another device if available.

Re: Why does Chat no work

Anonymous — Sun, 28 Dec 2014 19:19:03 GMT

Thanks both of you. I'll try 202 in the morning. I've cleared my cache and cookies as well..Thanks

Re: Why does Chat no work

Bambino — Sun, 28 Dec 2014 19:20:25 GMT

Please do not use Live Chat for any account related enquiries. As suggested by jonsie and MI5, use 202 for Customer Service from your mobile. It's a free call.

Re: Why does Chat no work

jonsie — Sun, 28 Dec 2014 19:24:13 GMT

@Bambino wrote:
Please do not use Live Chat for any account related enquiries. As suggested by jonsie and MI5, use 202 for Customer Service from your mobile. It's a free call.

...and they speak English!

Re: Why does Chat no work

MI5 — Sun, 28 Dec 2014 19:34:26 GMT

@Anonymous wrote:
Thanks both of you. I'll try 202 in the morning. I've cleared my cache and cookies as well..Thanks

Very wise

Re: Why does Chat no work

jonsie — Sun, 28 Dec 2014 19:37:22 GMT

@MI5 wrote:
@Anonymous wrote:
Thanks both of you. I'll try 202 in the morning. I've cleared my cache and cookies as well..Thanks
Very wise

Good decision....

Re: Why does Chat no work

Anonymous — Sun, 28 Dec 2014 22:37:15 GMT

Exactly same happened to me earlier today, cleared cache, tried reloading IE and still the same, connected first time then once i types my message back and hit send it did exactly what it detailed above.

Re: Why does Chat no work

Anonymous — Sun, 28 Dec 2014 22:53:43 GMT

Seems a popular glitch lately as I had it a few days ago.

Went to store and job done.

Re: Why does Chat no work

Cleoriff — Sun, 28 Dec 2014 23:10:54 GMT

This is happening with many aspects of the O2 website...since just before Christmas Eve My O2 was down intermittently for nearly 3 days. I presume its due to servers crashing with all the folk who want new phones or need problems sorting....Doesn't help though when its you trying and wasting precious time...:smileysad:

Re: Why does Chat no work

Beenherebefore — Sun, 28 Dec 2014 23:25:36 GMT

Confucius say, "Chat no work 'cos it's clap"