topic Re: data roaming in Discussions & Feedback

data roaming

Anonymous — Thu, 18 Dec 2014 05:38:58 GMT

When travelling to Australia, I switch off data roaming and all cellular data, to prohibit charges. Is there anything else I need to do? I still get mail etc using the wifi wherever I stay.

Re: data roaming

Anonymous — Thu, 18 Dec 2014 07:01:18 GMT

Hi

Tips we give are to indeed to turn off Mobile Data in your phones settings which will stop any connection to Australia's Networks and use Wifi where and when you can.

Link to show charges if you use their Network -> http://www.o2.co.uk/international/internationalhub

Also turn off voicemail before you leave the Uk by dialling 1760 from your mobile.

If your on Contract look at o2's Tugo to use on Wifi for calls and texts which will then come out of your allowances.

http://www.o2.co.uk/apps/tu-go

If on payg look at Skype, whatsapp , Viber and Facebook etc to use on wifi. Some have to be downloaded by the other parties to be able to contact each other.

Enjoy your trip. 😄

Re: data roaming

MI5 — Thu, 18 Dec 2014 10:32:12 GMT

@Anonymous wrote:
When travelling to Australia, I switch off data roaming and all cellular data, to prohibit charges. Is there anything else I need to do? I still get mail etc using the wifi wherever I stay.

Data is the most expensive aspect of roaming that needs to be controlled, so you've got that box ticked.

Just resist the temptation to make unnecessary phone calls, unless using Tugo whilst connected to WiFi and you should be able to keep costs within a reasonable amount.

Do make sure you have a PIN lock on your phone and SIM card though just in case you lose the phone as it could get expensive if it fell into the wrong hands.

Re: data roaming

Anonymous — Thu, 18 Dec 2014 13:23:46 GMT

i used to think that, if you had a wi-fi connection - even when abroad - then no data charges would accrue.

apparently not.

4.42MB used in Cape Verde, using the free wi-fi.? certainyl sir, that will be £26.494

how do they get away with this?

that's defintiely me off elsewhere at the end of my contract.

Re: data roaming

MI5 — Thu, 18 Dec 2014 13:28:30 GMT

You had mobile data turned off too?
Mobile data can still be used even if connected to WiFi (a number of reasons why depending on the type of phone and settings), so to make sure mobile data should be off at all times.
Have O2 agreed to investigate the data usage at all?

Re: data roaming

Anonymous — Thu, 18 Dec 2014 13:40:49 GMT

yes, mobile data was off.

most of the time my phone was completely turned off too.

have no faith in Customer Services, since they were singuilarly unhelpful before when a call between my wife (another o2 customer) and I was not ended properly, resulting in me getting a £28 bill for ONE call ...

Re: data roaming

MI5 — Thu, 18 Dec 2014 13:46:15 GMT

I remember that.....
Not been a good experience for you, has it 😞

Re: data roaming

Anonymous — Thu, 18 Dec 2014 13:58:23 GMT

so true.

however, I am now much better placed with regard to choosing my replacement provider, now that I have met the excellent folk at Bill Monitor ...

john

Re: data roaming

MI5 — Thu, 18 Dec 2014 14:00:12 GMT

Ah, well..... Good luck

Re: data roaming

jonsie — Thu, 18 Dec 2014 14:32:28 GMT

To be honest I have lost a lot of faith in o2 as a major telecom company....

Re: data roaming

Anonymous — Sun, 29 Mar 2015 20:09:35 GMT

Funny I turned my data off and never called or text anyone but £25 of my calling credit has been taken. it will cost me £10 to find out who I was ringing whilst 30000 on a plane to South Africa.

Dick Turpin wore a mask

Re: data roaming

jonsie — Sun, 29 Mar 2015 20:15:22 GMT

Have you spoken to customer service? They should be able to tell you what has been charged.