topic Re: O2 open discount on iPad air2 in Discussions & Feedback

O2 open discount on iPad air2

Anonymous — Tue, 09 Dec 2014 13:44:56 GMT

Hi all

I've done some searching around this discussion borad and found a few posts that suggest that the O2 Open Discount has been given on the iPad Air 2

I've just had a text from O2 to say that " the iPad 2 and iPad Mini 3 are not currently eligible", despite the staff at the Birmingham Bull Ring store saying it would be

There's nothing in the O2 Open T&Cs that say that certain products are excluded

Given that I have three phone contracts with O2 and that my son and I signed up for two iPad Airs last Saturday, I expected a little more in respect of customer retention effort (or was that my first mistake?...)

Any thoughts?

Thanks in advance

Re: O2 open discount on iPad air2

Anonymous — Tue, 09 Dec 2014 13:47:34 GMT

Hi

FAQs page is https://o2open.co.uk/O2Open/servlets/ShowFAQ

"Are there any exceptions?
We don’t include iPhone 6, iPhone 6 Plus, iPad Air 2, iPad mini 3, Pay & Go, any non O2 Refresh tariffs or business accounts in the O2 Open scheme."

I would call O2 customer services just to clarify.

http://www.o2.co.uk/contactus

Re: O2 open discount on iPad air2

MI5 — Tue, 09 Dec 2014 13:48:32 GMT

It's only the iPhone 6 as far as I am aware that is not included.....?

@Toby @Anonymous can you confirm please?

Re: O2 open discount on iPad air2

Anonymous — Tue, 09 Dec 2014 15:03:28 GMT

Hi there @Anonymous ,

Unfortunately the message is right... those are also excluded, for now, same as the IPhone 6. They will more than likely be available in a few months time but not now 😞

Re: O2 open discount on iPad air2

MI5 — Tue, 09 Dec 2014 15:05:03 GMT

Thanks rosadosc, even if it is bad news 😞

Re: O2 open discount on iPad air2

Anonymous — Tue, 09 Dec 2014 15:21:44 GMT

Damn, and indeed, blast....

TBH, its not a huge issue, just an irritation. IIRC, the discount only applied to the airtime contract, which was only a tenner a month (but even after the discount it was roughly the same cost as my existing airtime contract on my iPad 1 with Three)

I think I'm justified in not having seen the O2Open FAQs (didn't even know they existed) but its unforgiveable for the shop staff not to be aware. The girl that dealt with us on Saturday was otherwise very knowledgable of the O2 systems.

Thanks for the swift replies folks

Re: O2 open discount on iPad air2

Anonymous — Tue, 09 Dec 2014 15:29:20 GMT

Hi

You are quite correct that the store staff should have been aware of these exceptions or at least find out by their own support pages.

Re: O2 open discount on iPad air2

MI5 — Tue, 09 Dec 2014 16:48:55 GMT

You're welcome and sorry it wasn't better news for you 😞

Re: O2 open discount on iPad air2

Anonymous — Wed, 10 Dec 2014 10:43:48 GMT

I'm back....

insult has just been added to injury....

When I originally went into the O2 shop, I asked about the special offer on iPads for existing O2 customers - I'd logged on to "My O2" to check my tarrifs on my contracts and I'd noticed an offer of "up to £83.99 off the up-front cost"

When I visited the branch, they claimed this offer had finished, and steered me towards the O2 Open discount instead (and for which privilege, I paid the £50 up-front cost of the iPad)

I've just checked that my Mobile Broadband tarrif has been set up correctly which it has, even though it shows me a "last bill" from one of the mobile contracts....) - and guess what's there - yup, an offer of up to £83.99 off the up-front cost of an Ipad

Very happy with my shiny new iPad - much less happy with having forked out £100 (my son and I bought an iPad each - we could have done both on my account and saved a decent chunk of cash)

If there's anyone reading this thread from O2 customer services, I would suggest they call me, otherwise someone at the Birmingham branch is going to have to deal with me when I get there on Saturday lunchtime

Re: O2 open discount on iPad air2

Anonymous — Wed, 10 Dec 2014 10:50:41 GMT

Hi

Perhaps @Toby @Anonymous or @Marjo who are O2 site staff can assist.

Or Private Message them by hitting their highlighted names I've just added.

Re: O2 open discount on iPad air2

MI5 — Wed, 10 Dec 2014 11:00:31 GMT

@Anonymous wrote:
If there's anyone reading this thread from O2 customer services,

Basically, No.

Just Social Media Staff and any CS reps such as @Anonymous who post in a private capacity.

Re: O2 open discount on iPad air2

jonsie — Wed, 10 Dec 2014 11:03:44 GMT

...ass and elbow! Poor staff training or a commission related issue in store?

Re: O2 open discount on iPad air2

Anonymous — Wed, 10 Dec 2014 11:35:56 GMT

Of course, I can't find the offer now - it was in with the "free speaker" and "O2 Priority" ads on the My O2 page

However, I've found the text at the foot of O2 iPad page - it reads:-

"If you are an existing active O2 mobile or mobile broadband customer you get £99.99 off the upfront cost on the iPad Air 16GB with 5GB of data or £89.99 off the upfront cost of the iPad Air 16GB with 8GB of data compared (representative example) to non O2 customers. Visit your nearest store for further details. "

This is just a variation on the £83.99 offer I'd seen that involved a 3GB airtime contract instead.

I've also twigged that by getting my son to buy an iPad Air 2, I should have been offered the chance to "introduce a friend and get £40 of vouchers"

I wouldn't want to be the manager of the Birmingham branch on Saturday, although to be fair, if he gives me my 2 x £50 back, I'll be happy. Not holding my breath though, but I suppose I could always hit them with the 14 day cooling off notice on both contracts, then take out two new ones - hopefully, they'll see that such a faff isn't necessary

Re: O2 open discount on iPad air2

Anonymous — Wed, 10 Dec 2014 14:57:16 GMT

Hello again @Anonymous , the O2 stores have their own complaint handling procedures, so the store's Manager should be your best option. If for some reason after you have done that you still feel like you're not happy with the result do ring customer services.

Re: O2 open discount on iPad air2

Anonymous — Thu, 11 Dec 2014 21:46:04 GMT

Update - spoke to the manager last night (who it turns out was the knowledgable girl that served me on Saturday)

She was completely unaware that the iPad Air2 (and other devices) were excluded from O2 Open discount - she'd never seen the FAQ page on the O2 Open discount website

I reminded her that the discounts that I originally enquired about were still being advertised, and that despite being entitled to TWO discounts (no up front on the iPads AND I should have been given the O2 Open discount on the two phone contracts I renewed on Saturday) - I ended up being given the deal that I would have got if I'd never been an O2 customer before

Tonight, I got a call from Chris Dunn (not sure of his position) who asked me to send him evidence of the "no up-front" deals - I had managed to put a 64GB iPad into my basket over the weekend and it was still there, proudly displaying no up-front costs - emailed him a copy

So - I may be getting somewhere - will report back when I hear more

Re: O2 open discount on iPad air2

MI5 — Thu, 11 Dec 2014 21:47:35 GMT

Keep on at them

Re: O2 open discount on iPad air2

Anonymous — Thu, 11 Dec 2014 21:50:05 GMT

Hi

Well it sounds like their sitting up and taking notice of you.

Let's hope you get a reasonable resolution to the situation.

Re: O2 open discount on iPad air2

Cleoriff — Thu, 11 Dec 2014 22:23:57 GMT

Good for you. Perseverance is obviously the key....hope it all works out

Re: O2 open discount on iPad air2

Anonymous — Fri, 12 Dec 2014 15:01:12 GMT

YAY!

A victory for common sense and customer service

2 x £50 up-front costs have been credited back to mine and my son's O2 accounts

Thanks for all the help and support - aren't forums great?!

Re: O2 open discount on iPad air2

jonsie — Fri, 12 Dec 2014 16:02:26 GMT

Good news indeed☺