topic Re: Not being told an order wasn't being delivered in Discussions & Feedback

Not being told an order wasn't being delivered

Anonymous — Thu, 04 Dec 2014 10:59:46 GMT

Has anyone else had this?

I ordered a new iPhone 6 Plus and paid more to have it delivered today before 10.30.

When I contacted O2 to find out why it hadn't I was told that they were out of stock and it would be delayed! I am sat at home having taken some time off and they didn't even have the courtesy to contact me to tell me.

Am I alone or is it commonplace? I think I might swap to another carrier and I have been a customer since it was BT Cellnet!

Re: Not being told an order wasn't being delivered

MI5 — Thu, 04 Dec 2014 11:04:30 GMT

As you have already found out.... You are not alone 😞

Re: Not being told an order wasn't being delivered

Anonymous — Thu, 04 Dec 2014 11:05:18 GMT

All too common i'm afraid.

Re: Not being told an order wasn't being delivered

Anonymous — Thu, 04 Dec 2014 11:11:30 GMT

As said above you're not the only one.

Perhaps consider cancelling the order and check your local store for stock.

Re: Not being told an order wasn't being delivered

jonsie — Thu, 04 Dec 2014 11:16:05 GMT

Same old story...Only the names change!

Re: Not being told an order wasn't being delivered

Bambino — Thu, 04 Dec 2014 11:17:47 GMT

If you stick around long enough, it might be BT Cellnet again soon.

Seriously, cancel the order and tell them the reason why. Only problem will be you've probably paid for it already, so you'll have to wait to get your refund.

Re: Not being told an order wasn't being delivered

jonsie — Thu, 04 Dec 2014 11:20:08 GMT

@Bambino wrote:
If you stick around long enough, it might be BT Cellnet again soon.

Seriously, cancel the order and tell them the reason why. Only problem will be you've probably paid for it already, so you'll have to wait to get your refund.

...and there lies the problem, money taken immediately and 7-10 days to get back.

Re: Not being told an order wasn't being delivered

Anonymous — Thu, 04 Dec 2014 11:23:03 GMT

Yet more interest earned in O2's back account at the customers expense.

"We'll grab your money but you can wait 7 days to get it back!"

Will someone who has suffered this PLEASE report this malpractice to the authorities!

Re: Not being told an order wasn't being delivered

Anonymous — Thu, 04 Dec 2014 11:36:54 GMT

Hello CorkyMcCorky and Welcome to the forum.

It does seem that Netwirks are still having issues supplying the iPhone 6 and iPhone 6+ at the moment.

Perhaps when the refund has completed and if your local O2 shop does not have them then you could try Carphone Warehouse or your most local Apple Store. Be aware both these cannot offer the Refresh Deal.

If you have an Apple Store you could try and reserve one here http://www.apple.com/uk/retail/iphone/ just after midnight and visit the store with ID the next day.

I hope you get your choice of phone asap.

Re: Not being told an order wasn't being delivered

Cleoriff — Thu, 04 Dec 2014 11:53:41 GMT

I am constantly outraged that this continues to happen day after day to new customers who order in good faith.

We know because we see it all the time on here...but they are still fleecing the gullible.

This near to Christmas people haven't got an infinite amount of money to be taken out of their bank by unscrupulous O2...and then have to wait 7-10 days for them to return it.

I honestly wish we could do something about getting this sorry practice stopped

Re: Not being told an order wasn't being delivered

jonsie — Thu, 04 Dec 2014 12:07:43 GMT

O2 are obviously quite happy witheir immoral stance and shady business ethics.

Re: Not being told an order wasn't being delivered

Bambino — Thu, 04 Dec 2014 12:14:48 GMT

Many good businesses don't charge your card until your order is shipped. Sadly, O2 aren't the only one engaged in this practice of charging your card immediately. The biggest problem is the website saying that an item is in stock when it clearly isn't. It seems to be the most common complaint we see here.

Re: Not being told an order wasn't being delivered

Anonymous — Thu, 04 Dec 2014 13:09:35 GMT

Perhaps @Toby could shed some light on this process?

Re: Not being told an order wasn't being delivered

jonsie — Thu, 04 Dec 2014 13:14:21 GMT

Rock the boat when it's a happy ship?