topic Re: Poor O2 Durban call centre in Discussions & Feedback

Poor O2 Durban call centre

Anonymous — Wed, 03 Dec 2014 18:59:57 GMT

Til recently if i called 4445 with a query/problem I got knowledgable UK call centre operatives. In the last 2 days twice I've had Durban call centre staff in South Africa who couldn't answer pretty basic questions about my contract switching over to SIM only imminently when my existing contract ends. In answer to one quite specific question they said 'I would think so....' - not the answer I'm looking for. Black mark O2.

Re: Poor O2 Durban call centre

jonsie — Wed, 03 Dec 2014 19:12:09 GMT

If you get through to an outsourced call centre then ask them to transfer you through to a UK call centre. They will do it for you if you aren't happy with their advice.

Re: Poor O2 Durban call centre

Anonymous — Wed, 03 Dec 2014 19:24:48 GMT

Hi

It can be frustrating when things are lost in translation with language barriers.

If convenient you could carry this out in your most local O2 HighStreet store.

Re: Poor O2 Durban call centre

MI5 — Wed, 03 Dec 2014 19:44:05 GMT

@Anonymous wrote:
It can be frustrating when things are lost in translation with language barriers.

The first language in South Africa is English.....

Re: Poor O2 Durban call centre

jonsie — Wed, 03 Dec 2014 19:45:32 GMT

@MI5 wrote:
@Anonymous wrote:
It can be frustrating when things are lost in translation with language barriers.
The first language in South Africa is English.....

Quite...

Re: Poor O2 Durban call centre

Anonymous — Thu, 04 Dec 2014 00:09:41 GMT

@Anonymous wrote:
Hi

It can be frustrating when things are lost in translation with language barriers.

Having South African relatives I find this quite offensive

Re: Poor O2 Durban call centre

Anonymous — Thu, 04 Dec 2014 07:09:22 GMT

@MI5 wrote:
@Anonymous wrote:
It can be frustrating when things are lost in translation with language barriers.
The first language in South Africa is English.....

Their are 11 official languages used in South Africa.

Re: Poor O2 Durban call centre

Anonymous — Thu, 04 Dec 2014 07:31:58 GMT

@Anonymous wrote:
@Anonymous wrote:
Hi

It can be frustrating when things are lost in translation with language barriers.
Having South African relatives I find this quite offensive

Not my intention I assure you.

I work with a guy from South Africa who I've consulted about such things and he agreed things can get confused sometimes.

The topic of things sometimes being lost in translation with live chat and over seas call centres has been raised previously.

Re: Poor O2 Durban call centre

jonsie — Thu, 04 Dec 2014 07:50:23 GMT

On the two previous occasions I have spoken to the South Africa call centre without a problem.

English is good, invariably with an accent but I wouldn't denounce that in the same way none of us would have a problem speaking to people from Ireland , Scotland, England and Wales.

It's the written word, translated it seems from Google where problems occur.

Re: Poor O2 Durban call centre

MI5 — Thu, 04 Dec 2014 09:13:53 GMT

I too have spoken with South African call centres and had no problem in understanding - It's hardly a foreign language and English is the first.
My German, French, Czech, Scandinavian etc colleagues are also equally as intelligible when speaking, but as jonsie says, the written word can sometimes take some deciphering