topic Re: Ordering items that are not available in Discussions & Feedback

Ordering items that are not available

Nicrae72 — Wed, 03 Dec 2014 23:20:56 GMT

I ordered an iphone 5c yesterday online that was in stock and paid, waited for delivery today which didn't arrive. Contacted 02 who have informed me that item is not in stock and can't guarantee when it will be so advised to cancel which I have but will have to wait up to 7 days for a refund. I can't believe that O2 do not seem to have a live stock system and was wondering if anybody else gas gad the same problem

Re: Ordering items that are not available

MI5 — Wed, 03 Dec 2014 23:22:31 GMT

Many have the same problem. Do a quick search of the forum.

Re: Ordering items that are not available

Nicrae72 — Wed, 03 Dec 2014 23:25:33 GMT

Thanks for your reply. I think it's really poor that this happens and if is doing so often they are getting quite a lot of interest on the money that they are keeping hold if

Re: Ordering items that are not available

Cleoriff — Wed, 03 Dec 2014 23:25:57 GMT

Hi @Nicrae72 and welcome to the forum

Sorry to hear of this sad story but it is all too common recently. During the iPhone launch way back in September people have been ordering phones showing as in stock only to find they never were. Completely shoddy immoral practice but one that O2 continues to get away with.

Even worse when they take your money immediately...then take 5 days to refund...

Re: Ordering items that are not available

Cleoriff — Wed, 03 Dec 2014 23:29:05 GMT

@Nicrae72 wrote:
Thanks for your reply. I think it's really poor that this happens and if is doing so often they are getting quite a lot of interest on the money that they are keeping hold if

You have hit the nail on the head with that comment. As I say totally immoral business practice...

Re: Ordering items that are not available

Bambino — Wed, 03 Dec 2014 23:47:47 GMT

Once you do get your refund, if you still want to get that particular phone you might want to look elsewhere, as there's a good possibility that O2 won't restock it.

http://www.phonesreview.co.uk/2014/11/27/apple-iphone-5c-to-be-discontinued-next-year/

Re: Ordering items that are not available

Anonymous — Thu, 04 Dec 2014 00:27:06 GMT

Then they're even more in the wrong for continuing to advertise it for sale!

Re: Ordering items that are not available

Cleoriff — Thu, 04 Dec 2014 00:44:09 GMT

@Anonymous wrote:
Then they're even more in the wrong for continuing to advertise it for sale!

Agree Mel...but sadly this practice goes on and on.... Its as if they deliberately stop the website updating with correct stock levels. I suppose because they would then lose buyers to other companies

Re: Ordering items that are not available

Anonymous — Thu, 04 Dec 2014 06:47:45 GMT

Hi

You could contact your most local o2 shop to check on stocking levels and perform the upgrade their once the refund has completed.

Or check with independents such as CPW if not having a Refresh Tariff is not a deal breaker to you as they only offer a 24 month o2 contract.

You can also upgrade to a new iPhone in an Apple Shop if you have one local, again for a standard 24 month contract.The iPhone 5c 8Gb is still available on their homepage.

Again you could ring either Carphone Warehouse or Apple to check stocking levels and ask what memory capacities they have left available.

Good luck and perhaps let us know how you fair.

Re: Ordering items that are not available

jonsie — Thu, 04 Dec 2014 08:01:16 GMT

We have seen this so many times now that it would appear to be the norm rather than the exception. Do o2 actually carry any stock these days?

Re: Ordering items that are not available

Anonymous — Thu, 04 Dec 2014 08:07:47 GMT

Couldn't this be referred to trading standards?

Re: Ordering items that are not available

jonsie — Thu, 04 Dec 2014 08:16:11 GMT

Well I'm no legal expert but it smacks of malpractice to me.

Re: Ordering items that are not available

Anonymous — Thu, 04 Dec 2014 11:01:12 GMT

Yes

Happened to me today. Very Very poor service.

Re: Ordering items that are not available

MI5 — Thu, 04 Dec 2014 11:03:56 GMT

@Anonymous wrote:

Very Very poor service.

Agreed......

Re: Ordering items that are not available

Cleoriff — Thu, 04 Dec 2014 12:00:25 GMT

@jonsie wrote:
We have seen this so many times now that it would appear to be the norm rather than the exception. Do o2 actually carry any stock these days?

To be honest @jonsie I dont think they do. it appears to be all brands of phones ...whereas initially it was the iPhone back in September. I have said this on another thread but I honestly wish we could advise people to stop ordering online. This business practice of taking money and making people wait for an item (when it clearly showed in stock) is immoral and borderline illegal. Who can afford this sort of fiasco so near to Christmas...