topic Re: Lumia Christmas Accessory Bundle - where is it? in Discussions & Feedback

Lumia Christmas Accessory Bundle - where is it?

Anonymous — Wed, 03 Dec 2014 22:59:40 GMT

I recently purchased a Nokia Lumia 735 from o2, which included a Christmas Accessory Bundle of a speaker and charging plate (as advertised on the o2 site!).

I was very disappointed to find that instead of receiving the bundle, I received a leaflet telling me to claim it on www.microsoft.com/mobile/o2christmasbundle.

The link simply sent me to the US microsoft mobile site and, needless to say, there was no reference to the bundle.

I contacted the o2 chat service TWICE! First time I was told to try /735launchbundleo2 and the second time I was told to contact Microsoft!!!!!!!

Once again, this is rubbish customer support from o2 and a warning to others that they cannot honour their promises. I will keep battling to see if I can discover where this so called bundle is or even if it ever existed!

Phil

Re: Lumia Christmas Accessory Bundle - where is it?

MI5 — Wed, 03 Dec 2014 23:04:04 GMT

Is it not this one here on this page ?
http://www.microsoft.com/en-gb/mobile/o2christmasbundle/

Re: Lumia Christmas Accessory Bundle - where is it?

Anonymous — Wed, 03 Dec 2014 23:31:33 GMT

Just to update.

I finally found the site! By changing /en-us/ to /en-gb/ in the URL I was routed to the site on which I could claim my bundle.

This, however, has led me to another problem which has raised concerns of a possible fraud taking place. I entered the IMEI code for my brand new Nokia Lumia 735 and received a message that the code had already been used!

To test this I then entered my wife's IMEI code (same model phone) and it too has apparently been used.

I am now going to investigate this further because it would appear that someone is registering these phones in order to obtain the bundles. Be warned!!

Philbow

Re: Lumia Christmas Accessory Bundle - where is it?

Cleoriff — Wed, 03 Dec 2014 23:32:38 GMT

@Anonymous wrote:
Just to update.

I finally found the site! By changing /en.us/ to /en.gb/ in the URL I was routed to the site on which I could claim my bundle.

This, however, has led me to another problem which has raised concerns of a possible fraud taking place. I entered the IMEI code for my brand new Nokia Lumia 735 and received a message that the code had already been used!

To test this I then entered my wife's IMEI code (same model phone) and it too has apparently been used.

I am now going to investigate this further because it would appear that someone is registering these phones in order to obtain the bundles. Be warned!!
Philbow

This sounds very suspicious @Anonymous Will you please come back and let us know what you find out?...

Re: Lumia Christmas Accessory Bundle - where is it?

Anonymous — Thu, 04 Dec 2014 00:12:44 GMT

will do

Re: Lumia Christmas Accessory Bundle - where is it?

Anonymous — Thu, 04 Dec 2014 00:44:44 GMT

hi,

just to add that I have had the same problem. still not able to claim. the o2 Service is very poor and unhelpful.

I have tried claiming the bundle- the IMEI has been used (it says on the screen). So, do not know what to do.

Re: Lumia Christmas Accessory Bundle - where is it?

Cleoriff — Thu, 04 Dec 2014 00:54:50 GMT

This sounds really suspicious now. Bad enough when one poster claimed that both his and his wifes IMEI number was displaying as already used when he attempted to claim...Now we have @Anonymous stating exactly the same.....?? Worrying times.

I don't know whether any regulars on here have any advice to give. I am a bit stumped as to what we should be advising in all honesty...

Re: Lumia Christmas Accessory Bundle - where is it?

Anonymous — Thu, 04 Dec 2014 07:59:29 GMT

This is indeed very worrying that someone unknown is using our IMEI numbers. As a start I have reported the story to B BC Watchdog. others do the same?

Re: Lumia Christmas Accessory Bundle - where is it?

jonsie — Thu, 04 Dec 2014 08:05:00 GMT

I can only think that O2 have used the IMEI numbers. Can you investigate this @Toby ?

Re: Lumia Christmas Accessory Bundle - where is it?

MI5 — Thu, 04 Dec 2014 09:10:50 GMT

I've just submitted a claim for a 530 coloured shell (bought from CPW) with no problems at all....

Re: Lumia Christmas Accessory Bundle - where is it?

Anonymous — Thu, 04 Dec 2014 18:37:10 GMT

I'm having this problem now, the message I see is

Sorry, something went wrong

Please try again

We may be having some trouble accessing your Nokia account, the IMEI number you entered has already been used, or you’ve already claimed this offer. We’re sorry for the inconvenience. If you still can’t make the claim, contact Nokia Care.

No hint as to how to contact Nokia Care and it's O2's offer so shouldn't I contact them? I have set up a Nokia account but can't see how they are connected. First impressions of O2 are not good.

Re: Lumia Christmas Accessory Bundle - where is it?

MI5 — Thu, 04 Dec 2014 18:41:13 GMT

I suggest you contact Nokia as per the advice on their website. The "IMEI number invalid" has cropped up in the past.......

Re: Lumia Christmas Accessory Bundle - where is it?

Cleoriff — Thu, 04 Dec 2014 18:45:36 GMT

@MI5 wrote:
I suggest you contact Nokia as per the advice on their website. The "IMEI number invalid" has cropped up in the past.......

Yes on this thread...to @Anonymous and @Anonymous yesterday. I think it is all very suspicious...:smileysad:

Re: Lumia Christmas Accessory Bundle - where is it?

MI5 — Thu, 04 Dec 2014 18:48:28 GMT

It was but also a few months back with a charging plate offer for the 1020.....?

Re: Lumia Christmas Accessory Bundle - where is it?

Anonymous — Thu, 04 Dec 2014 18:48:30 GMT

I'd be happy to but I can't find any contact details.

Re: Lumia Christmas Accessory Bundle - where is it?

MI5 — Thu, 04 Dec 2014 18:50:19 GMT

An older thread here with contact details http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/NOKIA-LUMIA-820-WIRELESS-CHARGING-COVER/m-p/387318/highlight/true#M36332

Re: Lumia Christmas Accessory Bundle - where is it?

Anonymous — Thu, 04 Dec 2014 18:54:56 GMT

Thanks I'll give it a try tomorrow

Re: Lumia Christmas Accessory Bundle - where is it?

Cleoriff — Thu, 04 Dec 2014 18:55:15 GMT

@MI5 wrote:
An older thread here with contact details http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/NOKIA-LUMIA-820-WIRELESS-CHARGING-COVER/m-p/387318/highlight/true#M36332

Blumming heck. That thread is nearly 2 years old. I have absolutely NO idea how your brain holds this info ....and how you access it so quickly....:smileywink:

Re: Lumia Christmas Accessory Bundle - where is it?

MI5 — Thu, 04 Dec 2014 19:45:12 GMT

I just remembered the frequent Nokia screw-ups

Re: Lumia Christmas Accessory Bundle - where is it?

Anonymous — Thu, 04 Dec 2014 19:49:20 GMT

Can only get worse now they're Microsoft.