topic Re: O2 Shop in Ormskirk in Discussions & Feedback

O2 Shop in Ormskirk

Anonymous — Sun, 30 Nov 2014 16:00:15 GMT

I went into the O2 Shop in Ormskirk yesterday to enquire about upgrading my phone, I was told I would be able to upgrade today (30/11/14) for free. I asked about their opening hours and was told they were having a Christmas party saturday Night, but, would be open today from 11.00 - 15.00

Imagine my surprise after making a special trip to Ormskirk and paying to park that at 11.30 the shop was not open.

My wife and I went to the cafe opposite and had a coffee until 12.15, O2 still was not open.

We had to leave then. I am truly surprised that this is the way to run a business, there were notices in the window, saying they were closing early on Saturday at 16.00, but, nothing about them not opening today.

Unfortunately I will not be able to go there this week as I work in Liverpool until 17.00.

I am really disappointed as I was looking forward to getting my new phone today and my wife was hoping to use my old one to replace hers which she dropped a couple of weeks ago.

A very disappointed customer

Re: O2 Shop in Ormskirk

MI5 — Sun, 30 Nov 2014 16:05:16 GMT

Can you get into one of the Liverpool stores during the week at all....?

Re: O2 Shop in Ormskirk

Anonymous — Sun, 30 Nov 2014 16:09:50 GMT

Not a good experience.

Perhaps you could feed this back to @Toby who can pass this back.

Re: O2 Shop in Ormskirk

Anonymous — Sun, 30 Nov 2014 16:10:47 GMT

I plan to try to get to the Aintree Shop, on my way home, but, am not happy about the fact I was told ormskirk would be open, yet no one managed to get there to open up. I must assume the staff party was really good.

Luckily most other business are more responsible than that

Re: O2 Shop in Ormskirk

MI5 — Sun, 30 Nov 2014 16:16:02 GMT

Yes, I agree, it's a poor set up if they get so bad they can't open the store 😞

Re: O2 Shop in Ormskirk

Anonymous — Sun, 30 Nov 2014 16:27:12 GMT

I wonder if it was a franchised o2 shop ?

These seem to have their own business rules.

Re: O2 Shop in Ormskirk

Cleoriff — Sun, 30 Nov 2014 16:50:55 GMT

Even if its a Franchise...I dont believe anyone has the right to deliberately lie to any customer about their opening times

Re: O2 Shop in Ormskirk

Anonymous — Sun, 30 Nov 2014 17:00:09 GMT

Is the store normally open on a Sunday @ Ormskirk?

Re: O2 Shop in Ormskirk

Anonymous — Sun, 30 Nov 2014 17:05:05 GMT

@Cleoriff wrote:
Even if its a Franchise...I dont believe anyone has the right to deliberately lie to any customer about their opening times

Absolutely agree.

Re: O2 Shop in Ormskirk

Anonymous — Sun, 30 Nov 2014 17:06:20 GMT

suppose to be 10.00-15.00 on sundays

Re: O2 Shop in Ormskirk

Cleoriff — Sun, 30 Nov 2014 17:13:30 GMT

@Anonymous wrote:
suppose to be 10.00-15.00 on sundays

Obviously still hungover from the staff party it seems...

Re: O2 Shop in Ormskirk

jonsie — Sun, 30 Nov 2014 17:29:04 GMT

Giving them a little benefit of the doubt, possibly a valid reason for closure?

Either way you should have been told and at the very least a notice in the shop window/door.

Re: O2 Shop in Ormskirk

Bambino — Sun, 30 Nov 2014 17:32:08 GMT

How do you not open a store for the entire day when the opening hours are clearly advertised?

Re: O2 Shop in Ormskirk

jonsie — Sun, 30 Nov 2014 17:49:45 GMT

Maybe an epidemic of something other than apathy.....:smileywink:

Re: O2 Shop in Ormskirk

anticpated — Sun, 30 Nov 2014 18:17:07 GMT

It might be that PACS going about. Post alcohol consumption syndrome.

Re: O2 Shop in Ormskirk

jonsie — Mon, 01 Dec 2014 00:40:07 GMT

Re: O2 Shop in Ormskirk

Anonymous — Mon, 08 Dec 2014 13:05:18 GMT

Sorry to hear this has happened. I'll be feeding it back to the rest of the team.