topic Re: outrageous o2 bill in Discussions & Feedback

outrageous o2 bill

Anonymous — Mon, 24 Nov 2014 11:53:33 GMT

Hi,

I have a plan which cost 12gbp/month. But but the last 2 bills have been well other 150gbp.

I went over the limit in terms of call, but any other plan would have been much less costly,

o2 is asking a lot of money there and and dont feel this high charge is a really nice way to get customer happy.

Did anyone here experience the same surprise, and feel he/she was not well advised on his contract ?

Thanks

Re: outrageous o2 bill

MI5 — Mon, 24 Nov 2014 12:05:29 GMT

You can always upgrade your contract to one with more calls allowance - Check in your My O2 for details of what you can go to.
Unfortunately, if you are on a limited allowance tariff it really is your responsibility to maintain control over it.

Re: outrageous o2 bill

Anonymous — Mon, 24 Nov 2014 12:10:57 GMT

As said its user controlled as O2 don't apply a cap.

You could ask O2 on 202 for a repayment plan if necessary.

Re: outrageous o2 bill

Bambino — Mon, 24 Nov 2014 12:14:57 GMT

@Anonymous wrote:
Hi,

I have a plan which cost 12gbp/month. But but the last 2 bills have been well other 150gbp.
I went over the limit in terms of call, but any other plan would have been much less costly,

o2 is asking a lot of money there and and dont feel this high charge is a really nice way to get customer happy.

Did anyone here experience the same surprise, and feel he/she was not well advised on his contract ?

Thanks

What part of your contract do you feel you were not well advised on?

Re: outrageous o2 bill

Anonymous — Mon, 24 Nov 2014 13:53:49 GMT

If you got limited call allowance ie 500 Anytime minutes and you going over by say about 450 over You need to pay extra cost because you goin over by 450 minutes ther for o2 won't refund you if you phone up ect . Download my 02-UK app that's will tell you how marry mins txt and Web allowance you got left in till you next bill date ie mine is 21st even month .

Re: outrageous o2 bill

Anonymous — Mon, 24 Nov 2014 13:12:52 GMT

Is this your phone plans?
£12.00

A MONTH

300 mins

Unlimited texts

300MB - 3G

What is mobile internet data?

30 Days

Re: outrageous o2 bill

viridis — Mon, 24 Nov 2014 15:40:21 GMT

I just don't see how this is o2's fault...
...twice.
Even if you were misinformed in the first instance, surely the second month would have seen a reduction as you would have changed habits after seeing the exact costs of your usage style?
If you believe you were mis-sold the contract and we're misinformed, I suggest you contact customer services by the methods described here:
O2.Co.uk/contactus

Re: outrageous o2 bill

Anonymous — Mon, 24 Nov 2014 15:57:46 GMT

If you have gone some £140 over your allowance that is some going and really is down to you as the user.

Sadly I am unable to check how many minutes that is likely to be as the link on o2 website isn't working but please note that numbers beginning 05, 07, 08 & 09 are NOT in your inclusive minutes and in most cases that is the same for all networks.

Sadly I think you will have to pay. However to avoid or mitigate this again I would recommend you up your tariff to at least 1000 minutes per month noting the comment above about numbers that are not inclusive regardless.

User error I'm afraid.

Re: outrageous o2 bill

Anonymous — Mon, 24 Nov 2014 15:59:09 GMT

So you have exceeded your allowance and subsequently recieved a higher bill......sorry but I don;t understand what your query is.

Any more information you can supply us??

Re: outrageous o2 bill

Anonymous — Mon, 24 Nov 2014 16:04:42 GMT

Quite rightly as pipedog123 says some numbers don't come from your minutes allowances.

Their are apps that can convert these numbers to alternatives that will come out of your minutes or Sites such as http://www.saynoto0870.com/

O2 link on Special Numbers. http://www.o2.co.uk/help/everything-else/special-numbers

Re: outrageous o2 bill

Anonymous — Tue, 25 Nov 2014 10:19:31 GMT

I went over the allowance so I should pay more and I agree with that.

But I went from a 30gbp to a 12gbp plan because I wasnt using the full allowance previously.

I had no idea that I could be charged this kind of crasy amount. with all this money, I could have add pay for 24 months of a much bigger plan!

I am not saying I shouldnt pay, just that it is a sneaky way of making money out of clients...I would have appreciated to get some advices and a commercial gesture .

Re: outrageous o2 bill

jonsie — Tue, 25 Nov 2014 10:24:34 GMT

My o2 let's you keep a constant check on minutes but it's a harsh lesson. You could try speaking to someone else in cs.

Re: outrageous o2 bill

Anonymous — Tue, 25 Nov 2014 10:25:09 GMT

Hi

Appreciate what your saying and it's been a pretty expensive learning curve.

I personally don't see it as sneaky as it's user controlled how much you use your phone and tariff allowances.

Re: outrageous o2 bill

viridis — Tue, 25 Nov 2014 11:42:23 GMT

Your best bet is to look at what you are using and speak over the phone to customer services and See if they will change your plan, as you want to go up in value, they may be able to sort it for you.

Re: outrageous o2 bill

MI5 — Tue, 25 Nov 2014 19:32:30 GMT

Yes, you can always go back up or even onto an unlimited call/text allowance.
This is all your own choice (as before) and it is all under your control.

Re: outrageous o2 bill

Anonymous — Wed, 26 Nov 2014 07:36:59 GMT

@Anonymous wrote:
just that it is a sneaky way of making money out of clients..

Hold on, so you're saying that YOU, using YOUR phone when your fully aware of the limitations of YOUR tariff is O2 being sneaky?

I don't think so. That's O2 being a business and you being slighlty naive.