topic Re: O2 open - database error in Discussions & Feedback

O2 open - database error

Anonymous — Sat, 22 Nov 2014 18:30:24 GMT

Hi all
Just upgraded over the phone and was told to go to o2open and fill out the form to get discount for working for the nhs. How ever it doesn't like anything I put in 'organisation'. I have tried the hospital name and NHS and national health service. I also tried it just to see if it was this company having problems and put in other companies I know are eligible for discount and still database error came up. I am doing it on an iPad but have also tried on my phone.
Any ideas??

Re: O2 open - database error

Anonymous — Sat, 22 Nov 2014 18:48:30 GMT

You can try via a laptop or PC.

Live chat sorted mine out though.

Good luck

Re: O2 open - database error

Anonymous — Sat, 22 Nov 2014 18:49:05 GMT

Live chat option at bottom of page. 'Contact us'

Re: O2 open - database error

MI5 — Sat, 22 Nov 2014 18:56:46 GMT

Usually just "NHS" works but it does sound like the website is having issues, so the CS option as mentioned by Nandroid is probably the best option for you.

Re: O2 open - database error

Anonymous — Sat, 22 Nov 2014 19:03:08 GMT

Live chat have told me that I cannot do it until my order arrives. I am not sure this is correct as it says at the side that even if you're not with O2 you can sign up.
"1. Enter your details here to create your own O2 Open account. If you are on a different mobile network, you can still have O2 Open - simply enter your current mobile number."

So not really sure what is happening but I will try again once my new phone arrives.

Re: O2 open - database error

MI5 — Sat, 22 Nov 2014 19:12:28 GMT

It doesn't matter if you have phone or noy - You might be better off calling and speaking to CS (0344 8090202) as live chat do get it wrong sometimes
You have a month from receiving your phone to redeem your code so bear that in mind too.....
Good luck

Re: O2 open - database error

jonsie — Sat, 22 Nov 2014 20:54:17 GMT

You should be able to get a code just using any o2 mobile number. You can then apply it to your account after upgrading.

Re: O2 open - database error

Anonymous — Sun, 23 Nov 2014 09:40:47 GMT

There is another way, you can send an sms with the word "Open" to 2020, then you should get an sms back with

"thanks, please respond with OPEN, followed by your open code, mobile number, name and postcode"

then you should get another one saying:

"Thanks, we will check the details to confirm eligibility and process your request within 48 hours"

Hope this helps @Anonymous

Re: O2 open - database error

Anonymous — Sun, 23 Nov 2014 11:51:53 GMT

Thanks all,

The site seems to be working now and I have my code and have text it to OPEN like suggested above. So I will see what happens next!

Re: O2 open - database error

jonsie — Sun, 23 Nov 2014 11:55:18 GMT

Good luck but there should be no problem now☺