topic Re: Redhill Store - in Discussions & Feedback

Redhill Store -

Anonymous — Thu, 20 Nov 2014 18:22:46 GMT

I just wanted to let you know how helpful, and pleasant the staff at your Redhill Store are. I had to visit the store with an issue I had been unable to solve on-line. The Guru was unable to help the first time I went to the store as the computer was in use. He told me to return in a while. When I returned although he was serving another customer he pulled out a seat and told me he would be with me as soon as he could be. He sorted my issue out (moving contacts from a Blackberry to an iphone) very quickly. I purchased a screen protector and one of the other staff fitted it for me. Above and beyond. They were both extremely pleasant to deal with and nothing was too much trouble. I am the first one to moan about poor service so I felt it was only fair to compliment excellent service.

Thank you Redhill

Re: Redhill Store -

Anonymous — Thu, 20 Nov 2014 18:26:49 GMT

Hi @Anonymous and Welcome to the forum.

Thank you for taking the time to register and leave such a wonderful first post.

As fellow customers it's nice to read of such good service.

Perhaps our O2 management @Toby and @Anonymous can feedback your comments so the store manager is aware.

Re: Redhill Store -

MI5 — Thu, 20 Nov 2014 19:12:49 GMT

I guess it's an o2 store and not franchised then....?

Re: Redhill Store -

jonsie — Sat, 22 Nov 2014 10:10:11 GMT

Good feedback and nice to see positive comments.

Re: Redhill Store -

Anonymous — Sat, 22 Nov 2014 10:16:12 GMT

@MI5 wrote:
I guess it's ano2 store and not franchised then....?

Don't me mean @MI5 ! My local O2 store is a franchise, they are amazing and they even rang me when I was due an upgrade!

Re: Redhill Store -

MI5 — Sat, 22 Nov 2014 13:37:03 GMT

Lucky you