topic Re: 02 signal strength in Discussions & Feedback

02 signal strength

Anonymous — Thu, 20 Nov 2014 19:12:21 GMT

The coverage report for signal strength for phone and text says it is good for reception indoor and out. No sp, and never has been. Don't believe it, test it. Where we are in CM15 it is virtually useless - and thats having tried several phone. Complete Blackspot are around Doddinghurst. The formal coverage report is plain misleading..... Why!?!

Re: 02 signal strength

Anonymous — Thu, 20 Nov 2014 19:34:49 GMT

Hi

You can download the MYNETWORK APP and report the masts if they are showing as good but your suffering signal loss.

It may be mast congestion.

Also look at -> http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: 02 signal strength

MI5 — Thu, 20 Nov 2014 20:25:55 GMT

Signal coverage maps are computer generated simulations and not a 100% accurate representation of signal, unfortunately. They should not be relied upon to give all the correct info.

Re: 02 signal strength

Anonymous — Thu, 20 Nov 2014 21:11:44 GMT

Hi @Anonymous and welcome

I took o2 to the Advertising Standards Authority on this matter who ruled that because the Coverage Checker stated (near the bottom of the page) that the Coverage Checker was for outdoor coverage and was only an estimate, no advertising rules were broken.

I took this to appeal on the basis that that rather important piece of information should be next to the box (near the top left) that states clearly the coverage one should expect.

The result? The ASA sided with o2 still and said that the advertising was not misleading.

I wrote back and stated that the ASA was not fit for purpose.

Re: 02 signal strength

anticpated — Thu, 20 Nov 2014 22:40:23 GMT

@MI5 said:

"Signal coverage maps are computer generated simulations and not a 100% accurate representation of signal".

This was the argument I used when a customer service told me the coverage checker was accurate. Mind you she told me that 3G was faster than HSPA and tried to talk me into buy one of those FemToCel boxes to fix my connection problems.

Re: 02 signal strength

MI5 — Thu, 20 Nov 2014 22:43:00 GMT

@anticpated wrote:
@MI5 said:
"Signal coverage maps are computer generated simulations and not a 100% accurate representation of signal".

This was the argument I used when a customer service told me the coverage checker was accurate. Mind you she told me that 3G was faster than HSPA and tried to talk me into buy one of those FemToCel boxes to fix my connection problems.

Not the finest piece of advice ever received then

Re: 02 signal strength

Anonymous — Mon, 24 Nov 2014 09:35:52 GMT

Hi,

Mast conjestion or poor coverage in the first place - either way I get no reception. So I tried to divert the calls to my landline. Guess what, as a PAYG customer, the divert facility isn't available so all calls go to voicemail and I have to pay to hear the calls when I am somewhere where the mobile can connect! Solution - Move to Vodaphone?

Re: 02 signal strength

Anonymous — Mon, 24 Nov 2014 09:49:39 GMT

No Call Divert option and pay to listen to O2 voicemail are some of the not so good sides to Payg 😔

Another option maybe is a Sim Only Contract !

Re: 02 signal strength

jonsie — Mon, 24 Nov 2014 09:51:07 GMT

Unless you have a signal am expensive smartphone is just a glorified music player.

I moved network for my main account. ...

Re: 02 signal strength

jonsie — Mon, 24 Nov 2014 09:55:04 GMT

A bit pointless taking out a contract without network coverage?

Re: 02 signal strength

Anonymous — Mon, 24 Nov 2014 10:11:33 GMT

@jonsie wrote:
A bit pointless taking out a contract without network coverage?

With black spots over the Uk for all Networks theirs always going to be situations of non or slow connection.

Hopefully o2's Network Future plans will improve that.

At least with for example a 30 day sim only a person can take advantage of Tugo, Call Divert and Free Voicemail. And as its a 30 day term one is not locked in and on top have a larger allowance.

I I submit this also depends on current payg top up spend per month and that 12 month sim only typically gives larger allowances than 30 day options and cost can be less on 12 month sim only.

Re: 02 signal strength

MI5 — Mon, 24 Nov 2014 10:17:49 GMT

As a PAYG customer you have the freedom to move networks. If another provider gives you a signal, just switch.

Re: 02 signal strength

jonsie — Mon, 24 Nov 2014 10:26:00 GMT

Exactly my thoughts too , I can't see any logical benefit to starting a contract if he can't get a signal on O2 .

Re: 02 signal strength

MI5 — Mon, 24 Nov 2014 10:28:57 GMT

Certainly not in their primary location.....

Re: 02 signal strength

Anonymous — Tue, 25 Nov 2014 11:52:03 GMT

I had great coverage at my home address and the immediate local area until a few months ago.

Got a text from O2 to say that land where their mast was located had been sold and the mast was being taken down and relocated.

Had very poor signal coverage for a few months. The mast is now back up and showing 'good' coverage both indoors and out for my area however it is anything but.

The original text advised that I used the TuGo app which I was happy to do for a week or so but as it uses WiFi I am paying for an O2 service, which I don't get and also a WiFi service which I pay someone else for.

I've lost count on the number of calls I've missed due the almost non-existant signal coverage.

Not happy and am looking to move providers after being with O2 for over 10 years.

Re: 02 signal strength

Anonymous — Tue, 25 Nov 2014 11:57:25 GMT

Just think yourself lucky your not tied into a contract!

Do some research into what networks are strongest in your location, ask O2 for a PAC code so you can keep your number and then move to the new network.

Re: 02 signal strength

MI5 — Tue, 25 Nov 2014 19:26:21 GMT

@Anonymous wrote:
The original text advised that I used the TuGo app which I was happy to do for a week or so but as it uses WiFi I am paying for an O2 service, which I don't get and also a WiFi service which I pay someone else for.

But you are still using the allowances that o2 provide you.

Tugo still uses your contract mins and texts.