topic O2 network signal in Discussions & Feedback

O2 network signal

Anonymous — Fri, 19 Feb 2010 22:14:37 GMT

I am having problems with O2 signal on my iphone. I live in an area which usually gives a strong 5 bar signal, but it appears to have failed. I have had no signal for over 6 hours. Has anyone else had this experience?

O2 network signal

Anonymous — Fri, 19 Feb 2010 22:20:47 GMT

Hi John,

I posted a similar message at the same time as you!

Where abouts are you? We've had no signal for hours in LS21 area

Dan

O2 network signal

Anonymous — Fri, 19 Feb 2010 22:22:49 GMT

Hi Dan
I am in Colwyn Bay, North Wales. I have had no signal for over 6 hours.

John

O2 network signal

Anonymous — Fri, 19 Feb 2010 22:28:59 GMT

Hi John,

Let's stick to your thread or it could get confusing!

Presume it can't be widespread or there would be a flood of posts on here.

Tried ringing O2 from landline, but they don't appear to provide any customer service after 9pm!

Yet another in a very long line of reasons to look at other networks when this contract runs out.

D

O2 network signal

Anonymous — Fri, 19 Feb 2010 22:45:54 GMT

Yes, Dan, good idea to keep it on one thread.

I tried to phone O2 customer services from landline over 2 hours ago. I was told by recorded voice that my call is in a queue. After 5 mins I hung up - as this is a premium rate call.

It does seem to be something more than a local problem.

John

O2 network signal

Anonymous — Fri, 19 Feb 2010 23:38:36 GMT

Hi John,

O2's customer service isnt a premium rate number, its a standard local rate one, as for the fault, it could be several things, from a power failure at the cell site to a cable issue, but have you moved out of your area to see if the fault is still apparent??

O2 network signal

Anonymous — Fri, 19 Feb 2010 23:47:18 GMT

Hi Tony,

Thanks for the info. Sorry about being mistaken with the customer services number. Re the fault, all I know is that there has been no signal now for nearly 8 hours. I tried in indoors and outdoors and still no signal. Maybe it's a coincidence that both myself in North Wales and Dan in Yorkshire are experiencing the same problem at the same time.

I shall just have to go to bed and hope the problem has resolved itself by the morning.

John

O2 network signal

Anonymous — Sat, 20 Feb 2010 07:38:40 GMT

Thanks for this sheepdog. I tried rebooting and still makes no difference. Unless the O2 network is down, the only other problem could be the weather. I have know the signal to be weak or down in cloudy weather, particularly in low cloud. It has been snowing in the night and still snowing now, so maybe that's the problem.

O2 network signal

Anonymous — Sat, 20 Feb 2010 12:37:03 GMT

I am in Hartlepool and mine was off all last night and this morning when I left for work at 6am, is any of yours back on now, or have you heard any news???

O2 network signal

Anonymous — Sat, 20 Feb 2010 18:52:49 GMT

There was still no signal when I got up this morning so I phoned O2 customer service line and they told me they were not aware of any problem in my area. They asked me to re-boot the phone which I had already done. Then they suggested the problem is likely to be a faulty sim card and advised me to go to an O2 store to get in replaced.

On my way to the store about 9.30 the signal returned, so it was a problem with the network. It snowed here all night and early this morning, so I think that may have affected it. I have noticed before that the weather can affect mobile networks.

John

O2 network signal

Anonymous — Mon, 22 Feb 2010 17:53:14 GMT

There is a connection problem again. Service went down about 4pm today Monday 22nd - the same time as it went down on Friday. Is anyone else having problems?

O2 network signal

Anonymous — Mon, 22 Feb 2010 22:45:57 GMT

I had the same problem, phoned them up and they changed some setting at there end, been fine since.......

O2 network signal

Anonymous — Tue, 23 Feb 2010 08:40:47 GMT

What area are you in poolietim? I am on North Wales coast.

I phoned O2 customer services last night and they said they will try to fix it, but said it could take 5 days 😞

O2 network signal

Anonymous — Tue, 23 Feb 2010 10:17:43 GMT

Hi, I am on the North Wales coast too - service has been very patchy - one bar GPRS at best, then SOS calls most of the time. Have o2 given any reason? I was about to trundle down to Carphone Warehouse when I saw your post...

O2 network signal

Anonymous — Tue, 23 Feb 2010 13:44:32 GMT

I called at Carphone Warehouse this morning and they told me that the O2 signal in the Colwyn Bay area is down. There is a problem with the transmitter mast. Hopefully it will be repaired before long.

O2 network signal

Anonymous — Tue, 23 Feb 2010 13:48:08 GMT

I called at Carphone Warehouse this morning, to enquire about the cost of a cheap PAYG phone on Vodafone but they told me the O2 network in the Colwyn Bay area is down. They said it is a problem with the transmitter mast, so hopefully it will be repaired before too long, but apparently it could be a few days !

O2 network signal

Anonymous — Tue, 23 Feb 2010 13:49:15 GMT

Sorry for the double reply. I did not think the message had gone through.

O2 network signal

Anonymous — Sat, 14 Aug 2010 12:48:33 GMT

Ah, problem with the transmitter mast. At least we know what the problem is now!

I live in Old Colwyn and it's bad enough I can't get 3G until I reach Colwyn Bay!

Yesterday I lost the o2 signal for much of the evening and the same has been true today. Occasionally it's got one bar, but when I tried a phonecall it crackled and eventually failed. I notice that some friends, also in the Colwyn Bay area, have reported the same problems for the same length of time.

O2 network signal

Anonymous — Sat, 14 Aug 2010 13:47:56 GMT

Think you might find that the original problems were fixed 6 months ago as that is how old this thread is.

...

Anonymous — Sat, 14 Aug 2010 16:10:34 GMT

Oh.

Good point. Well, looks like the problem's back :s